Sears Appliance Repair

"Technician was amazing! On time. Efficient. Great communication. When making initial appt, though, The phone customer service upsell was very high pressure. Customer service team non-US based and very hard to understand. They Made big mistake on what was promised by customer service for $50 and what was scheduled for $125??!???? Pressured for credit card info when the visit scheduled. Even before they set foot in my Home?? Once we rec’d the scheduling appt confirmation email, we Had to cancel one of the two appts we made. Very high priced for just the diagnosis and customer service did not reveal there would be extra “labor charge” once in the home…even though tech did not perform a repair—just diagnosis. Bate and switch. Not technician’s fault. Those are company rules. The automated system —after appt is made— has no option to speak with a human. Feels like a very greedy company. Older people without tech access could easily be taken advantage of. Beware."

"DO NOT USE THIS COMPANY!!! VERY POOR SERVICE. Repair technician did not fix the freezer. Called the company back the same day, they rescheduled for a week later. Service technician didn’t show up. Rescheduled again for another week later, service technician didn’t show up again. Called to complain and was forwarded to a foreign country answering center. That person had poor communication skills. No help at all. Then they tried to up sell other services. AVOID THIS COMPANY AT ALL COSTS!!!"

"Our Sears appliance service technician Gregory was very polite and easy to talk to. He diagnosed the problem very quickly on our clothes washer and let us know upfront what the costs would be. Thank you for taking care of us today Gregory."

"Marvin was efficient and got repair completed when he was able to keep the repair appointment. The company needs to increase its workforce so there are enough service people to provide service to customers in more timely manner."

"Luke was great. Professional and communicative. His company overscheduled him however and he had to postpone and reschedule once, almost twice. We really appreciated his effort to get here the second time, instead of rescheduling."