Mid America Service Appliance Repair

"I understand and appreciate that businesses need to make money, but the money-making and money-saving measures they’ve instituted in the last few years make me dread interaction with Mid-America. They provide an *eight* hour window until the day before and then a *five* hour window thereafter. They use a mind-numbing automated service to confirm appointments. They require me to call back and wait on hold with the same mind-numbing automation for 7-10 minutes in order to confirm my pathetic *five* hour window. Immediately upon making the appointment, they charge $100 sucker fee that will *not* count toward the repair. Really? So I sit at home for five hours waiting and it takes them 30 seconds to diagnose a problem and then I’m $100 poorer even before paying for the repair? What if I want to take a shower during the five hours? Do I get to call and wait on hold for 7-10 minutes before confirming my address and phone number four times and being told sorry— if I miss them then they money is lost? Seriously? Oh and PS in seven years, they’ve never been able to fix a problem during the first visit. They *always* schedule the repair 10-14 days later oh and did I mention that it’s an *eight* hour window until the day before for that one, too? Oh but they’ll call the day before and give you the *five* hour window. Just don’t take a shower! It’s demoralizing to be treated this way but since they have exclusive contracts for repair of certain appliances, it’s necessary. Advice to reader: don’t call them unless you must because it is excruciating to deal with them. Every. Single. Time."

"Repair was completed as needed. I think it would be more customer focused if repair technicians would simply ask “do you have any questions about your appliance?” Versus walk in fix it and leave."

"Adam is a great service tech. This company employs quality, professional,trained and knowledgeable people in all aspects of the company. From the initial call, to the service, to the follow up ."

"Lloyd was great. On time, talked through all of the things he was doing and what could be causing the issue we were having, and worked fast. Thanks!"

"Samsung sent my work order to them. They asked me to have Samsung change the notes to confirm I’m in warranty or send a sales receipt. Samsung changed the notes in their work order. They still continued to call me asking to send my sales receipt in addition to the updated notes directly from Samsung. I don’t know if I was being profiled or what but after 2 weeks of no service from this company, I asked Samsung to refer me to someone else and the new company scheduled the appointment and handled my service with no delay with just the work order validating I’m in warranty. Would not recommend."