Walgreens 61 U.S. 12, Fox Lake, IL 60020

"Go to other Walgreens if possible. These people are so dam rude. Every single employee in that pharmacy. I was there today and just because I asked too many questions the employee got upset and basically threw the meds on the drive-thru tray. So Unprofessional. Her name is Nancy."

"The Fox Lake Walgreens Pharmacy on Sayton & Rte 12 is the worse Walgreens I have been to. There phone system is BROKEN & USELESS. Incident today #1: I received a call stating that I needed to call them so a link could be sent for an RX. ON Tuesday after a 3rd visit, they did not have RX in stock & would have to be requested from another store. I tried to pay, absolutely not. I was told a text would be sent so I could enter billing info. NO I got a call requesting I Call them so they could text me this link. ON HOLD FOR 50 MINUTES & when I got to store & showed my phone, they hung up on all calls & apologized but they were busy. (See Screen shot from my phone below.) There is absolutely NO REASON a customer should be on phone for 50 MINUTES. I get it they are short staff, then your PHONE automated system must be FIXED. Other companies take your # & call back. I guess that is not possible for Walgreens. Tuesday I went to check on another RX as it had been requested on Friday. IN process the entire time & phone wait on that call was 9 min 1st call, then 11:55 min on 2nd attempt to speak to someone for reason as to why it was still in process. Went into store 3 times on Tuesday and lines inside pharmacy section were no less than 7 people deep & 3 or 4 people waiting for shots. When I check online for status all I get is in process. IF you call after several days you are put on hold. You then must go in store, wait in line for 10-15 minutes to speak to a, human. I have been a customer for over 10 yrs but as of Monday all prescription for myself, spouse, mother , children & grandchildren will be transferred to another provider. SO DONE WITH WALGREENS. Hope that there is no strike, as people will then die waiting for RX's."

"Waited on hold for 45 minutes then when they answer everything’s a problem. For some reason it always takes 3 days to fill a single prescription. Customer service just sucks all together. Pretty close to switching to jewel, every time I go there my prescription gets done. within 30 minutes. I also wait only 5 minutes for them to answer the phone. I also asked if they could check to see if they have a 90 day for my prescription that can be filled tomorrow so that way they can order more if needed and they couldn’t even do that and knowing them I’ll get an alert tomorrow saying it’s on order. It’s a chore to get anything done here. I hate coming here, but it’s the closest to my house."

"This is the worst Walgreens pharmacy I have ever used. Sadly, it's the closest to my house. My husband's medication was supposed to be ready at 10:20 am this morning. At 11:20 am, it still wasn't ready so I called the pharmacy to see when I would be able to pick it up. They stated they were behind and it should be ready in an hour. I called again at 6 pm and was on hold for 54 minutes before someone answered and stated that it will be ready in 15 minutes. This isn't the first issue we've had with this location. We've previously gone through the drive thru an hour after the pharmacy was to open to find they weren't open. When we called the store they said they were understaffed and didn't know when someone would be in. We've had medications delayed several times where they either didn't have the medication on hand or were still working to fill the script. If I could, I'd give them no stars."

"Same with othersl reviews, if I could give a zero I would. Years of living here and this is by far the WORST pharmacy I have ever used anywhere. It's not the employees, it's whoever manages the pharmacy and the store. They are understaffed, have always been understaffed. I can't tell you how many times, during prime time, I have seen one pharmacist and one other employee in there and that's it. Pre covid, during covid, post covid. It's never ran well. Phones are NEVER answered. Lines inside and out are super long. Prescriptions that are life dependent are frequently not in stock. THIS WALGREENS IS THE LAUGHING STOCK OF THE COMMUNITY. Even the next closest walgreens admits this one is a joke. STAFF THE D!*% PHARMACY! oh and pay people a fair wage! You have people handling patients medicines that get paid less than freaking Dairy Queen and Aldi pays! No wonder you can't keep staffed. Why would anyone stay in that environment when they could make ice cream cone for the same pay?! This is not rocket science. Get management in there that's worth something and cares."