Paradise Spas & Outdoor Living

"My experience with paradise spas was great. I purchased a floor model plug and play garden spa on 1/5/24. It was delivered on 1/10/24. I couldn’t get the pump to start so I called on 1/11/24 and they sent someone out that afternoon. He was able to get the pump working. Turned out that there was just air in the line from transport. A month later spa still working great and I’m in it almost every night."

"SCAM!!!!! DO NOT BUY FROM THIS CONPANY. We paid top dollar for an exceptional product. Delivered our tub the night before Thanksgiving cracked and missing head cushion and blamed it on us. Said that we bought it that way. We had video of the tub in perfect condition the day we bought it. Scheduling delivery was not easy. Had to take two days off work and got no showed the first day. Called and was told to call back because they were at a show. Once the delivery day came (another day taken off of work) they said they put the wrong tub on the truck and asked us to accept the one they had put on the truck (different color, the one no one wants) Once it was delivered cracked they said they had a perfectly good one on the truck but it was a different color. I asked them to put the cracked one back on the truck and they called their supervisor. They said they would deliver the missing cushion and schedule to have the cracked skirt replaced. Its been 5 weeks and several emails with nothing but the run around."

"Great Delivery Team. Wow how the driver Daniel maneuvered the truck and trailer loaded with spas through our property. We appreciated that. The team work between them is great. The Spa itself is marvelous and came with my Dr.s recommendation for my arthritis. I find myself enjoying my days with mobility after using this Paradise Spa. 10 ✨ stars."

"Wow I wish I would’ve checked reviews before making my big purchase with this company. I purchased my spa in mid October and here we are in December. I was told delivery is scheduled for today. This is after I’ve called multiple times myself to check the status. I sure hope it’s today and everything is fine I’m tired of dealing with all this. So much for being excited for our new tub-at this point I just want it intact. Being a business owner myself.. communication is very important to our clients. I would hope these reviews are being looked at and taken into consideration on what needs to be improved."

"If I could give these people zero stars, I would. I bought a Master Spa swim spa from Paradise about a year ago along with an expensive Smartop shock assisted lift cover. My story is VERY LONG so I will paraphrase issues -Seldom do phone calls to the service department get answered by a human (I will say that seemed to improve towards the end of our relationship). -No way to leave a voice message -They try to get you to pay for things that should be covered under warranty (faulty gasket on the cover) -Ridiculously long window for when service crew will show up. One time they showed up around 7:30pm in the winter. Guess what? It is dark by then. They had nothing but a little flashlight. I had to loan them a trouble light -Shocks on the cover were incorrectly sized at installation causing it to not operate smoothly (pointed it out on several occasions to the service tech and was told initially that was normal...he finally took it apart and found the incorrectly sized shocks) -In April, ~5mo after install, the incorrectly sized shocks on the cover began to cause the plastic swim spa panels to buckle and bow. Their explanation was it is the TX heat. April is NOT TX heat!!! Do they tell you not to install these in the sun? NO! Why were the panels only bowing & buckling where the lift brackets were mounted and not on any other panel? The truth of the matter is that the mounting bracket for the lift is only partially biting in to the swim spa wood frame (as told to me by the Paradise service tech). I would have happily paid UP FRONT to have had the frame beefed up to accommodate the cover. The manager held firm to the weather explanation and would not assist me further. I went to Master Spa and was going to get replacement panels as an accommodation (aka not under warranty as they do not warranty for weather). 9 months after purchasing, Paradise is no longer representing Master Spa so I'm shed of them (thankfully). Read the google and yelp reviews. SPEND YOUR MONEY ELSEWHERE!!! I wish I had!"