Mayfield Medical Services 200 West Central Street, Bethalto, IL 62010

"Had to interact with a bearded man with glasses today here who complained about having to work today. He seemed rude, like he lacked work ethic and like he didn’t care about his job."

"Company ordered a replacement light for a piece of our equipment. received the light and it was the wrong replacement light, that they looked up and sent to us. When they were notified of this the girl said she would have to get with her supervisor and offered to send another replacement or we could order from an aftermarket company. When I looked the part number up, they sent for new replacement it was still the wrong one. PLUS, they want to charge a restocking fee of 35% for the incorrect one to be sent back that they looked up and sent. I am Ordering the correct one from AMAZON less than half of what they want to charge, and they want almost as much as the light costs in shipping."

"A salesman stopped in randomly in our clinic telling us they could repair all of our equipment. He said someone would come in and evaluate and give us a cost to repair or tune up. Once someone came in, literally every single item the salesman told us they worked on, the repair guy said he couldn't repair. One piece they "specialize" in that the guy couldn't fix, was repaired by the carpenter doing one of our office build out in 5 minutes by soldering 2 wires. Shocking that someone with zero experience could fix this when "professionals" couldn't. They literally couldn't fix a single thing that the salesman said they worked on. Then they keep sending a bill of $500 or some silly amount for looking at the equipment and telling me they don't work on the item or can't fix it. It would have been different had I called them, but to stop in uninvited to our office without me even knowing this company, tell us they work on all of our stuff, waste everyone's time, come in and tell us they don't actually fix any of the stuff they were there to look at, then send a bill. Bills are for service, not a joy ride."

"Tim has been so helpful with finding my ultrasound machine, thanks Tim! He shipped in a timely manner as well, very happy!"

"Contact Mayfield Medical on 12/27/2019 to repair blanket warmer. 12/31/2019 Technician on site and diagnosis the problem and said needed new fan. Part was to be ordered on 12/31/2019. Called on 1/20/2020, person answering the phone said part not ordered due to email system down and did not receive approval to order part. Refaxed quote with approval on and as of 2/3/2020 part still not ordered. Salesperson stop by center to see how everything went and to tell me the part has been ordered. Called today, 2/12/2020, Diane tell me they are trying to find the tracking number to see where the item shipped. This is business is poorly ran, and do not suggest anyone doing business with them."