Nowell And Associates Counseling Firm

"I've been coming here on and off for some years now, and I'm shocked at these reviews. I have never faced any of these issues that others has posted on here. Each time that I've came back, I've been welcomed, never had issues with scheduling, nor have I had to wait months to be able to meet with someone. Availability was even made for me and an emergency basis. All that staff that I have encountered so far, has been amazing."

"Called to schedule an appointment, was told I would recieve an intake form via email. Waited a couple days, didn't get one. Called and asked for it to be resent and verified the email. Waited a few days and still nothing. After looking at the reviews on here seems like this office just doesn't have it together. Cancelled my appointment and wasn't even told anything."

"Very disappointed in this office. I called to make an appointment and was told by the receptionist that I would receive paperwork that day to complete. Didn’t receive a thing. On the day of my appointment, still didn’t receive anything. I called 10 minutes after my appointment was supposed to begin to give them some time, only for the receptionist to tell me she didn’t even see me in the system! Mind you, this was the same receptionist that I scheduled the appointment with. She was very rude about it and told me she would give me a call back. Still haven’t received a call. I waited weeks for this appointment. What a sad excuse for a behavioral health clinic."

"I firmly suggest not using Nowell and Associates. I was originally excited to begin my journey, particularly with a Counselor who looked like me! That goal quickly turned into a chaotic experience due to their lack of business processes. Maybe in a few years they will develop a client-centric model that supports customers but now their lack of professionalism and organization caused me more issues than before I came to them. Their on-boarding and intake process was not handled very well on their end and critical components were missed several times. This ultimately impacted both my billing and scheduling. I warn you... if you choose to work with them, be sure to get everything in writing or record communications/interactions. For me, that level of follow-through with a company caused more stress and anxiety. It’s not worth it. Even while trying to resolve the errors, I was approached with a lack of empathy and no sense of accountability for their errors. I came to this firm for assistance, they really just made things worst. I wish I had started somewhere else. Good luck."

"Please, please, do not go here seeking any kind of respite from an issue. If you do not suffer from a condition upon arrival, you will definitely depart with one! Firstly, this is mostly aimed at one unprofessional doctor in particular; Doctor Darrell Troupe. My first impression of him over a year ago was not exactly flattering when during one of our first talks, while I was candidly telling him some of my history, he found it appropriate to bring up women and PMS! His exact words were, "Women get nasty during their PMS!" I was so shocked by the inappropriateness of the comment; not only because I am a woman; not only because I wasn't discussing anything of the sort; not only because this was supposed to be a safe, professional, and psychological setting; but also because the comment has no place in almost any conversation whatsoever! I sadly continued going to this poor establishment out of sheer need for prescription refills and, anyone who has experienced this field of medical care knows, it is exceedingly difficult, almost impossible to get timely appointments with psychiatrists. A few months ago, less than two to be exact, I had a family emergency and canceled my 2-month required visit. I rescheduled my appointment but couldn't get one until well into August, a month away. But then I discovered immediately that this doctor, and that title is little deserved, refused to refill my much needed medication! When I called to ask why, I was yelled at by his also not so pleasant and often rude, receptionist. She told me that I needed to see him sooner. I responded to her with, "But you gave me the soonest appointment available since the doctor is going on vacation so what am I supposed to do without my medication?" The receptionist continued to yell at me, at which point I hung up on her. If all of this wasn't enough, the second you walk into these offices, you are smacked in the face with about 20 different aroma therapy-type scents all competing for worst in show. They do anything but soothe and relax. It's more like sensory overload and more like aroma therapy threw up all of its past and perhaps not best-selling products. Hilariously also, is the existence of a television set with an annoyingly loud crackling fire that can be seen and heard all 12 months of the year. I have never heard of a doctor who refuses a medication refill when an appointment is already scheduled and the patient saw him just a few months previous. The receptionist and Doctor Darrell Troupe are unprofessional, uncaring, rude, and despicably inappropriate! Please find another place for any of your psychiatric needs. Your mind and soul will thank me for this warning!"