Flourishing Lives Counseling Center

"Dana Otkins called me today regarding my appointment for my son in a couple days and was very rude and unprofessional on the phone. I let her know I was having a hard time with the stuff she wanted filled out on the computer as I'm not very computer savvy but my husband would try and figure it out tonight and she told me " well im just going to cancel your appointment" very rudely and hung up on me."

"Absolutely unprofessional office and clearly non-communicating professionals. Our first poor experience was with “Emily” who took our med info and verified benefits, claiming we would be scheduled w Dr Rivas, as she would call to schedule us herself. After a week, we called again to schedule and “Emily” was no longer w the center. A new receptionist, Amber, informed us that Dr Rivas was no longer taking patients. Dr Rivas called back at our request and recommended Dr Hayden who was in the same office. We would have to wait 6 weeks and that was 100% understandable. After four weeks without a word from Dr Hayden or the office I called and left messages requesting a call back. Amber finally called today and informed us us that Dr Hayden isn’t even a neuropsychologist and cannot perform the evaluation! 1. They had the order this entire time. 2. Dr Rivas had the order specifying what was needed from who 3. No one read this? Benefits and payment were first to be taken and verified but little attention placed on the actual order. We’ve lost time because someone can’t read. We have lost valuable resources and the opportunity to seek services elsewhere because this office has too many holes for it’s clients to fall through.. This is absolutely unacceptable and unprofessional."

"Flourishing Lives has changed my life for the better. Dr. Rivas and counselors under her direction are outstanding, ethical and caring. This is a safe place."