Douglas Mechanical, Inc.

"Jonathan came out to do a maintenance check of my AC unit and repair an AC drain line clog. He offered excellent advice and my unit is working great in preparation of the spring Texas heat. Jonathan represented Douglas Mechanical in a great way through is explanations of what maintenance while not being pushy like some HVAC providers. It looks like it may be a hot summer and thanks to this tuneup from Douglas Mechanical I feel I’m in good shape for it."

"The two Techs Repair & installers were effective and efficient in their work. Jose' team was respected and professional during their work."

"Technician was on time and very informative on what it going on. I will recommend this company moving forward for all my A/C needs. They even called me back less than 24 hours later to check in and make sure all is still well with the part that was replaced. No more hot house after fan module was replaced. Blowing cool air again!!!!"

"Update 6.8.2023 After talking with the owner, and a few months have past; I'm increasing this rating from 1 star to 3 stars. Some days are challenging running a business while other days can be an easy cool breeze. The company did fix all the issues in the end. The experience I had was a unique situation, and we all have to show some grace to others as no one is perfect. This veriable speed Unit has been working great! I love how it can keep a constant temperature throughout our home, and proactively reduce the humidity by slowing down the unit(decreasing capacity). *Original Post* New XV18 Installed. Salesman- Very Knowledgeable. Installation Crew - Horrible and sub contracted. First Checkup - Did not catch anything. Second Checkup - Caught everything I told them about, plus more. First repairs of brand new system - Great Tech. Second repairs of brand new system - not everything caught and wasting more of my time. For a top of the line Trane XV18 system, and the $24,000++ price tag, I would have thought this would have been a stress free installation with the best crew being sent out. Welp, that did not happen... The sales rep was very knowledgeable and explained everything. I let others talk to prove to me they know what they are talking about as I'm an engineer and enjoy knowing how everything works. The Sub Contractor crew that was sent out was horrible. I was having to be the on site manager and catching all their blatant mistakes. I feel concerned about other customers that should not have to know how something works, and are being taken advantage of. List of items: 1. Standing on Compressor Unit. 2. Dirty gauge connections being screwed on to a brand new machine. 3. Return Duct work not sealed at all and sucking attic air. 4. Horrible copper braising. 5. Condensate drain and overflow sensors installed incorrectly. 6. No electrical bushing on air handler. 7. Outside copper line cover not installed properly. 8. Brand new coper line set damaged. 9. Knocked family picture off the wall. 10. Continuing to remind the company about a vent still needed. 11. Did not place the system in charge mode. This Veriable speed system is not like the old fashioned type, you have to follow the procedures for setting this machine up. 12. Management never reached out to me after letting the sales rep know of all these issues. In the end, all was taken care of with a total of 6 visits from start to finish. Would not recommend if you live outside the city as I do, because they sent out a horrible sub contracted installation crew."

"I have three a/c units 3.5, 2.5 and 2.0ton. The 3.5 and 2.5 units were 20 year old units. The 2.0 was installed about 6 years ago. I called Douglas Mechanical and purchased their maintenance plan to come and look at all three units. Chris showed up prompt and on time. He went through every unit with great detail. When he was done after inspecting all units we sat down and he explained that the 3.5 unit could probably make it through another summer. The problem was that because it was 20 years old, it was not functioning at it max capacity and straining the 2.5 unit that was 20 years old as well but had a new fan motor replaced. He showed me in great detail my options. He was extremely knowledgeable and by no means made me feel that I needed to purchase a new unit. I did however decide to purchase and replace my 20 year old 3.5 ton unit. They scheduled the installation team the following day. The install team was on time and did and incredible job. They did however accidentally hit a line on my 2.5 ton unit while up in the attic. The install team did not have the actual hose to repair but they did acknowledge that it needed to be replaced. After speaking with Sean at the home office he was able to find a technician to come out and repair the 2.5 ton on the same day. Aaron was the technician that showed up. He arrived at 4:30 on a Friday afternoon. Had a great attitude even though it was almost 5 on a Friday. Aaron was great. Not only did he fix the issue with the 2.5 ton he reviewed the new 3.5 ton unit that was installed earlier that afternoon. I can not tell you how pleased I am with this company. There are alot of companies that would not even had said anything about damaged line on the 2.5. I think this speaks to the integrity of Douglas Mechanical. I will be buying a new 2.5 unit next year from them. I will also recommend them to any of my family or friends that are in need of a new unit or simply a service update."