Austin Dogtown Boarding & Daycare

"Left my dog here for the day one time previously, so she could acclimate. Went to drop her off today for a 2nd day visit and she was terrified. Backed into the far corner of the backseat and started shaking. Picked her up and sat her on the ground, she leaped back in the truck, backed into the corner, trembling and whining. I've never seen her like this. I left her with the owner, but as I drove away, changed my mind, went back and got her. Dogs can't talk, but they can tell you something is wrong, and she let me know loud clear she was terrified of Dogtown. Something is wrong with this place. Gave the owner a one week notice that I wouldn't be leaving Shelby with her during our vacation and her only comment was, "I'll be charging you anyway"."

"We moved to Austin early in 2022, and we didn't have a ton of people we trusted to watch our dog while we were away or traveling. We quickly found Austin Dogtown, and it has been such a positive experience! Laurie and Becca are extremely responsive, and my dog always came home from daycare and boarding, happy, tired and healthy. I would highly recommend Austin Dogtown to anyone in the area!"

"I've been taking my dogs to Austin Dogtown for almost a decade. It's one of the few places I trust in Austin because my dogs always come back healthy and happy. I love that they play all day when they are being boarded and I never have to worry about them. The staff is incredibly responsive by email and helpful. I also love watching for photos on their social media of my pups. Highly recommend Austin Dogtown for daycare or boarding."

"We used Austin Dogtown for almost 2 years, whether we were going on 2 week trips or just leaving town for a few days. We really appreciated the ease of scheduling and some of the services like grooming. We adopted our dog from the shelter and she's had anxious/nervous tendencies when she's away from home; for this reason, we're very proactive about getting feedback about her boarding stays, day care visits, and grooming sessions. Any time my partner or I picked up our dog from boarding, we would ask how she was and were given a very concise "she was great, we love her!" Last November while on vacation, we received an email and a phone call saying that our dog's behavior was spiraling and that an incident had happened where she got out of her crate and tore up some poop bags (additionally, we were told that our dog was having trouble interacting with other dogs). When pressed and asked why this was suddenly happening after we had left our dog there several times in the past (including for a 2 week stint and two separate 1.5 week stints), we were told that she had "always had these issues and it's just getting worse." We were really worried about our dog for the remainder of our trip and it gave us a great deal of anxiety. I really debated writing this review because Laurie and Becca are great, but after we moved our dog to a new boarder 6 months ago, it's been a night and day difference (especially in regards to regular, personalized communication and updates via text + photos vs. Instagram pics/vids that don't really give you a sense of how your dog is doing). We no longer have to solicit updates as the staff provides us with a rundown of her stay any time we pick her up (what went well and what didn't go well) and we feel like our dog is super comfortable in her new boarding environment. I don't want to speculate and blame X or Y reason for how things transpired at Dogtown; I'll just say that I don't think Dogtown is for all dog owners, especially for those with anxious dogs."

"Daycare was great! It was my pup's first time there for an evaluation and I've never seen her so happy. When we got her home she was a calmer dog! They have me her Report Card and I loved that personal touch!"