ADVENT

"This place feels like a fever dream. On 01/30 I triple checked with the front desk to make sure that my insurance was accepted at this location and was told that it was. I was then told I had a $60 copay with my insurance for the visit (which was paid). Fast forward to today I was told that my insurance was in fact not covered at this location and was going to be billed out of pocket and if I had any questions I was to follow up with the billing team. The front desk said she didn’t know the answers to my questions because she didn’t handle billing. What a joke! As someone who works with insurance daily, patients should know if you are out of network and the costs of the procedures before even seeing the Dr. I was told that I was in network and paid the $60 copay, but now all of a sudden for my first visit I owe $1500? And to make things worse I log into their patient portal to find out what costs so much and I was charged for an office visit, medical care (what medical care was done? I literally got weighed, pressure taken and spoke with the dr? All for 700?) and to top it off I am also being billed for nasal surgery? I did not have nasal surgery done is this a sick joke? What a hassle this has been. This could have all been avoided if I was told from the start that my insurance was not accepted because I would have not seen the doctor if that were the case. They only care about money for sure, otherwise I would not be in this mess."

"Very thorough on what they explained completely answered any questions I had made me feel extremely comfortable. Definitely well worth the visit. I’ll see what happens after I take a few test they had me do."

"Overall, it was a great experience. Office personnel were friendly and informative. That professionalism continued with my appointment. The procedures as well as the overall game plan were explained in great detail. I would recommend to anyone."

"I very much enjoyed meeting with Waverly. She is extremely professional, knowledgeable and efficient. Waverly made sure I understood what was going on with the examination and what the next steps were. In fact everyone starting with the initial phone call to the receptionist who scheduled my upcoming followup exams made the entire event a very pleasant, painless experience."

"This was my first visit and everything was excellent. From Waverly to the office staff. Waverly did a thorough exam and explained everything to me very carefully. The front desk employee made the “new patient “ paperwork very easy. I was prescribed new medications and Waverly called me the next day to explain the prescriptions! This visit was exactly as you would expect a top notch medical facility to operate. Can’t thank them enough. Excellent all the way!!"