West Suburban Medical Center

"Tried going here for an emergency with my 10 month old. All I got from the desk person was “it’s a at least a 6 hr wait, you sure you wanna wait?” As if trying to turn me away. I didn’t see but less than 10 people in the waiting room. But based on the way I was greeted we left right away to a different ER. I would expect better to be in Oak Park."

"I absolutely don't like this hospital. A lot of the staff were rude, lacked customer service skills, and are ghetto. However, my experience with nurse Kim was great. She was very honest and straightforward. She took good care of me. If we can have a lot of her in this hospital, I'll never be disappointed. Thank you, nurse Kim, for all your hard work. A shout out to nurse Rebecca as well."

"This by far is the worst hospital I have ever been in. I was in a car accident and I was here with my kids. I saw new people come in and go I’m before me. The lady that checked me in was really rude when I told her my daughter had back pain she stated she closed my daughters chart so now I have to wait for the doctor to see us that I can let them know and wait for her to get X-rays, when she could of had this done before seeing the doctor. I definitely will not come here ever again. All the people before me said they kept taking people that came after it seems like they don’t have a good way to keep track of the patients."

"Waited 6 hours in the ER and didn’t get seen!!!!!Worst experience of my life. Don’t go here if you are really needing urgent care because you will not get it here. The staff is not helpful as they will not give you water or a cold towel if you need it. When we asked about water they said there was a vending machine. Aren’t hospitals supposed to provide patients with water at least. I waited for 6 hours with the possibility of my gallbladder exploding and I had to leave in order to find care elsewhere. There was a patient who peed on the seat and they didn’t event clean it properly. No sanitation or disinfection was used. You should see the bathroom with dookie stains on the seat and pee on the floor. This place is not it. It seems instead of admitting or releasing patients to make room for more they just take their time and bill their hours. This is not the emergency room to go to if you have an emergency."

"First, I want to say that I am very surprised by the care we received in the ER at West Suburban, but in particular, by one of their EMT’s named Luis, who allowed us to call him Lou. This young man needs a raise! My daughter was not feeling well and in a lot of pain, nevertheless, it was the staff who made a difference. Again, in particular, Luis. We were very skeptical at first in visiting West Sub, as their reputation hasn’t been the best, the risk paid off. Right away we were seen in a room by a nurse and then sent to have an EKG and blood work done by Lou. With a smile, he put us at ease, even going along with our jokes. My lord, when I tell you, my daughter has the worst veins, they usually poke her more than once however, for Luis it took him only one try and she said she didn’t even feel it!!! This young man was really busy and could be seen running around, but always with a good sense of humor. He also frequently came to check on us and his other patients, and boy was the house full! But the one memory we will not forget was how Luis came out of his station to ask the front desk girl for a couple who had just left. Immediately, other patients pointed him to the direction where they left and he bolted out into the rain. He came back soaked but with an elderly woman he immediately wrapped with blankets. It just warmed my heart! Yes, it was a long wait, but it was worth it. We got the medicine we needed the same day, and my daughter feels better. Thank you, Lou, for being kind and am proud of this hospital for turning its service around by hiring people like him."