Hinton Healthcare Group- St. Louis

"whole team is very disrespectful. Then they switched to this call canter to answer the phone lines and they don't know anything. call center needs to be trained to speak English and, on the job, training. yes people get furstrated saying the samething over and over like they need all new staff"

"The overall atmosphere has changed tremendously. There is no courtesy at this establishment. From entering the place all the way to the care that is received. They are very nonchalant and have a tendency to not acknowledge you or what your concerns can be for your child. More recently, wait times to reach the office has been terrible. The intake/receptionist can be rude at times. Her demeanor is one of a worker who doesn't like her job. Very frustrated with this establishment. I came in one day to get a copy of a shot record, had to make an appointment to get it and pay $5 for it, only to get there and be given one that wasn't my child's. Walked in to the worker on her personal phone. So yeah.Good luck!"

"Took my son for his visit and because of my concerns the Dr came in saying take your son to see a specialist or go to the ER and then she will see him she refused to give him his shots and refused to even look at him all because of my concerns about my son since birth.. he's not sick so if I would have never stated my concerns she would have went on with the visit..now I have to sit in the ER wit all sick kids for a check up on my concerns of my child..will never return there"

"I recently was told my children couldn't go to this practice because someone scheduled appointments for them in January 21'..... but I've called several times no one answers the phone! And when I did get through and finally made a doctors appointment the where closed due to storm... I showed up still without receiving any notice and I'm upset cause they refuse to explain what happened and why? They couldn't tell me who made the appointment or nothing and now I have to find a new pediatric office to continue care for my children when they cared for my children since birth.... I am really unhappy with how I was treated that day..."

"Not a Dr review but a billing review with whoever they use. First of all you cannot even see the Dr without paying your co-pay but someone has it in their head that I owe a co-pay. 3 months I have gotten the same Bill even after supplying proof I paid the damn thing. I would avoid this Healthcare Group unless you want Billing problems."