Wolves Den Gym 1010 Wall Street, El Paso, TX 79915

"I wasn't hired because of my race lol. That's insane especially where we are but ok Wolves Den"

"My wife, my son and I had been loyal members for almost 4 years prior to today. Our son started the boxing program here in July of 2020 and we were very happy with the coach of the boxing program but not much else. Staff retention is very low here and they were never able to keep employees longer than a few months including managers. The staff that they did have were never really friendly and hardly even looked up from their computer screen. So, the only person we built a rapport with was the boxing coach. Recently he decided to stop coaching at the gym and so we were considering leaving as well. The coach worked it out with the owner to be able to continue to train our son, it was quickly apparent there was tension there. The manager sent me text messages trying to discuss the coach's departure and seemed to be "fishing" for information about where he was coaching at which I thought was very immature and unprofessional. Yesterday I was approached by a desk staff and told "they wanted me to tell you that your son can only train here until the golden gloves tournament". When I asked him why he said it was because I had "failed to pay his membership fees for more than two years". Which instantly bewildered me because we have been paying the same amount since July 2020 without a single change or missed payment. I asked why I hadn't been informed there was an issue prior to the day, and he indicated "they were supposed to tell you sooner". I didn't understand how there could be this issue if I had been getting charged every month for almost 4 years. I requested that the manager contact me, and a meeting be set up. I was contacted the next day by the manager and told they could meet today. I arrived at their gym to talk to the manager and owner however the manager never got up from the desk and didn't speak to me. The owner who has never spoken more than 10 words to us asked me to explain my concern. I did and emphasized that no one had attempted to resolve the issue and merely indicated that my son was on a quickly expiring allowance at the gym. He then very condescendingly explained that he had allowed our son to try the boxing class even though they don't usually allow kids under 8 to train because they lack the attention span required for boxing. He then went on to say very sarcastically said "to your sons credit he actually understood and did quite well..." (He is a 2-time Golden Glove Champion.) But after he turned 8 the price should have been increased from the initial price by $15.00. He admitted that no one on their side had ever caught the error and that we were "underpaying" for 2 years. I indicated that had someone made an actual attempt to discuss this with me before threatening us i would have gladly resolved the issue and paid the difference, but no one ever tried to talk to me. It may have much to do with the fact that they never have the same staff and that staff they do have do not know how to communicate with customers effectively. He then kept talking over me to indicate that "we have tried addressing this several times. I know because i have cameras and microphones i heard you talking to the coach about it yesterday." For one I know for a fact that he doesn't have "footage" of his staff "trying to address" this with me that would suggest that I was knowingly taking my son to a boxing class and knowingly not paying the full price which never happened. And in addition, this man admitted to watching the cameras (which isn't uncommon for a gym) but also using microphones and listening in on conversations. I wish i had that much free time at my job! I would never recommend anyone use this gym not for their own fitness or for their child's boxing. The owner is a creep, has no customer service skills and no tact. One thing that really bothered me was that he also referred to my wife as "your girlfriend or whatever", after I had said the word "WIFE" at least 5 times in the conversation we were actively having. When I corrected him, he didn't apologize and just said "well I didn't catch that"."

"Best gym Ive ever been too! Owner keeps it clean and always working to improve! Everyone is so friendly and nice"

"Phenomenal gym!! I was in town for 2 days and needed a place to work out. Found Wolves Den Gym and was pleasantly surprised. Staff is super courteous and friendly. Gym is clean, well organized, and has all the equipment you need. I highly doubt there's a better gym in El Paso. I will definitely be back if I'm in town again. I wish them nothing but success and continued growth!"

"I signed up because I liked boxing and definitely got that you definitely get what you pay for! Great professional staff I got upset and didn’t handle things the right way with the manager and he never said anything back to me even though I definitely deserved it. Great staff I loved the environment all and all the classes they offered and I would recommend this gym to anyone"