Country Inn & Suites by Radisson, Mt. Pleasant-Racine West, WI 13339 Hospitality Court, Mount Pleasant, WI 53177

"On Tuesday evening february 20th after making reservations a couple days before at the country inn in we were waiting for my husband's pension check to come through we called before we got there to see if we can see the lobby until the direct deposit came through they said yes we got there between 4:30 p.m. and 5:00 p.m. and we explained to the clerk at able to stay in the lobby until his direct deposited she said yes are the clerk that came in at 3rd shift made his first order of business to come out in the lobby rudely and almost condescending decided to belittle me by telling me how foolish he thought I was that I thought I could sit there till 2:00 in the morning without checking in I had a reservation I called the hotel we were in a situation where my pregnant wife and I are not homeless people and that we had some banking issues and my pension would be deposited direct depositat around 2:00 a.m. and we'll be good to go with the reservation we madeuntil March 1stl he tells me that that was ridiculous for me to think that they would be acceptable to that that we have to take our things get off the propert y he would be canceling our reservation and said there was plenty hotels in the area see if anyone would put up with us in their lobby till 2:00 a.m. well just so you know we went across the street to the Days inn and they were extremely accommodating totally professional and wonderful a and totally accommodating exactly what you would expect from a professional StepL. So just so you know the nearly thousand dollars that you would have made from our stay is now at a much better hotel with an extremely professional staff this is probably one of the worst experiences I've ever had in my entire life and it put two people out in the cold who did everything correctly what is in my opinion the policy of a company that doesn't want to be in the guest or service industry and just to let you know I will never recommend this hotel to anybody and if I get the chance I will tell everybody this may be their experience if they decide to try and check in at your hotel to try to book a stay in check in"

"Kim the one in grey sweater with a white collared shirt under neath it at front desk. Provided the worst customer service, I've ever experienced. Made the whole check in process absolutely horrendous. Has absolutely no experience in hospitality what so ever. Was suppose to book a stay for 5 days because of her rude and obnoxious behavior only booked for 1 night instead. So, unfortunate that a fabulous company would have her on the front line, displaying such disgusting behavior as she does. It is quite disturbing that an individual such as herself, could cause the company to lose funds; due too her displaying the most atrocious and despicable behavior while actually getting paid. Too behave in such a sick an unethical manner is totally unprofessional. She definitely has absolutely no quality customer service skills and should not be allowed to be behind the counter what so ever. I hope no one else has to experience her negativity in the future. If you need to check in be sure to do that with the GM. He provides a totally different experience!!! He is very pleasant and hospitable and definitely has many years experience in hospitality unlike Kim... Giving 1 star due to Kim alone everything else was great besides her!!!"

"Great atmosphere with amazing rates!!! Bobby was extremely helpful at the front desk when I booked my stay and everything I saw him he had an amazing attitude! My room was always clean and the breakfast offered here is a great way to start the day!"

"Great hotel clean rooms, jacuzzi and pool excellent. Good breakfast to start the day. Friendly staff, Bobby and wife have a great staff to help with your needs. I would recommend for your travel needs."

"I liked the location because it was close to the Christmas lights we came to see but not in the middle of the city crowding and we were able to take back roads back to the hotel and take the freeway towards home the next day. The pool was a nice size and close to the accessible room. I wish it had a walk-in shower, but it was nice it had a handheld shower head and grab bars. Breakfast was great with biscuits and gravey and waffle choices. We had the best service from all staff. I will stay there again if in the area."