Duly Health and Care - Physical Therapy Clinic 4003 Illinois Route 59, Naperville, IL 60564

"My daughter had an asthma attack after we dropped her computer off for repair. It was her first one and she had forgotten her Arbuteral inhaler at home. In between trying to catch her breath she was throwing up and coughing. I was trying to think of the nearest hospital. I thought about Duly which was about a mile away. I rushed in and told the two receptionist what was happening ,and if the doctor could help her right away. They wanted her info first so I gave it to them as quickly as I could so they could help her. She was in the system. With still no urgency on their part they informed me that they couldn’t help her she’d have to see the doctor first. I said okay lets do that. They informed me that it would be an hour wait since there were other patients waiting. They talked casually without any urgency as my daughter struggled. I told them all we needed was help so my daughter could breath. The nurse finally came out and said she could only check my daughters vitals but could not give her anything . It would be an hour wait….I grabbed my daughter and left to seek help elsewhere . I located a CVS . The pharmacist rushed her an Arbuteral prescription. We are traumatized , angry disgusted that this place Duly at 4003 S. Route 59 is allowed to be there posing as a clinic. We have never been in a situation like this before, and they failed us. They were ill-equipped, unprofessional and lacked basic compassion or care. Find a real medical facility if you are ill. This is not one."

"I sat at this location for 3 hours to do a required 3-hour Glucose test for my pregnancy. The lady who does the lab was kind, caring, and made me feel at ease. Lab work here is quick and simple, so thank you for making it stress free. Secondly, I will advise those of you who walk-in, to expect at least 1-3 hours of a wait. You can set up SCHEDULED appointment, which DULY DOES get those who have appts in before those walk-ins. Of course, you should give reasonable leeway on scheduled appt but hence like everything else medically related, seriousness of cases can push back wait times. So, for those who claim otherwise, I strongly disagree with you stating they do not take appointments before walk-in. If you do a walk in, go in early as hell. Wake up at 730 to get there at 8. Overall, this location is abiding by their procedures, and policies."

"Wouldn't stop calling me after urgent care because they didn't have my records (not my medical team), kept forgetting to take my number off the list. Phlebotomist jabbed me 4 times and couldn't find blood."

"Be prepared to wait even if you have an appointment. It means nothing. Also, the ‘clean’ gown they gave my daughter to use had a dirty bandaid stuck to it. The nurses and support staff are very grumpy and unwelcoming. Luckily the dr seem to have a more positive outlook. I will not be back."

"Since Duly bought DMG they outsource their billing. The place is obviously overseas, which I really wouldn't care if it was a good experience, but it was anything but, I couldn't hear anything they were saying because of the noise in the call center. I called back 2 more times until I found someone who figured out how to get rid of all the noise. Then they ran my card for the payment and it didn't work, they tried it again and it didn't work. This NEVER happened when it was Dupage Medical. I don't know what Duly is doing, but I am going to start looking for a new doctor. The big question, what are they doing on the medical side of things, going cheap there too? I have to imagine they are."