DoubleTree by Hilton Hotel Chicago - Oak Brook

"What an incredibly friendly staff. I attended a conference held here recently and was impressed with how helpful and friendly the staff was. The conference facilities were wonderful and the food was great! I stayed off site, but did notice there are some improvements/maintenance needed, like paint falling off the ceilings in the parking areas and around the exterior of the hotel. I would definitely stay here again for the service alone."

"Parts of the hotel are in a state of disrepair. For example, one of the rooms on the 6th floor has chunks and chips missing from the bottom part of the tub. One of the hand towels that were left in the bathroom has a yellow stain on it. Water pressure, wasn't to great, very light pressure, but just enough to allow you to barely wash. Part of the wall on the wall in the hallway was torn open, and several floors had various damages and / or water stain issues. During our stay, the far right elevator broke and slammed into the ceiling, causing other guests to get stuck. This wasn't the only time elevators broke either, just one instance where guests got trapped when it broke. Either doors failed to fully close, or leave the level or etc. The location isn't to great either, the mall across the street isn't pedestrian friendly, and pretty dead. And any good sight seeing stuff you will need to travel a bit. Unless there is an event at said hotel or a event really close by, there is little reason why you would want to stay here. Edit: Seeing that there are repeat issues being brought up, I like to mention, the pool is still broke, many rooms still have broken amenities/furniture/, there is trash and condoms still in the parking stairwell,despite the hotel replying to comments saying they will work on it."

"It's giving Conrad but Double Tree prices. Phenomenal service and Great stay! Ms Darlene at check-in was amazing as well as Ms Sonya at check out. I did happy hour at the hotel and my server was awesome. I forgot his name but he had a slim build, long hair for a male, and white. He was friendly and intuitive. Good drinks!"

"This hotel is OK if you don't mind rooms with a little wear and tear in need of an update. We booked this room for our 20th annual girls weekend and the Double Tree certainly made it memorable. The day before arrival I selected a room and checked in with the app hoping to get a message when the room was ready. After waiting until 4pm we finally went to the front desk and asked about the room only to find out it hadn't been cleaned yet! We were assigned another room. We saw our original room choice being cleaned the next day.? The room we did get had a dirty and smashed up bathroom sink. There was debris on the floor from prior quests as well. The first morning we went to the front desk and requested extra towels. After an hour and a half - still no towels. Turns out we didn't really need the towels as there was no hot water. We again went to the front desk about the water and were assigned another room. We packed up , get to the new room and none of the three key cards will work. Back to the front desk to fix the key cards. After this two of the three key cards worked. We took that as a win. My digital key would not work at all after switching rooms. With all of this shuffling around we missed the train we needed to make the reservations we had made to meet some old friends for lunch. That was a bummer. Something was going on with the heat in the room also where the heater insisted that the room stay a solid 85 degrees, We tried many times to turn the heater off completely but the unit would turn back on after a time ,raging its way up the thermometer. We were able to vent the bottom of the windows a bit to try and keep it bearable . We didn't want to have to move to a third room. One of the elevators was a little sketchy giving a good shake and shudder each time it stopped to open the door. None of these issues are a big deal on their own but put together they did leave a less than favorable impression."

"Elevators were constantly down. Had to use the one service elevator for the entire hotel. Common areas of hotel were way too hot. Room did not come with mini fridge or microwave. Shower head was really low (and I'm only 5'8"), but did get hot. Breakfast buffet was good. Front desk was helpful. Near lots of shopping and restaurants."