DoubleTree by Hilton Chicago Wood Dale - Elk Grove 1200 North Mittel Boulevard, Wood Dale, IL 60191

"Absolutely horrible front desk customer service. Yolanda - instead of helping to resolve the issue I experienced, instead gave me the run around. She asked me to contact a third party. I did. They told me what they could work out with the hotel to amend my reservation. I ended up having to contact the 3rd party twice per Yolanda's instructions - only for Yolanda to tell the third party "Oh, well only my manager can amend the reservation and she's not here today." That would have been helpful to tell ME before I ended up wasting a half hour on the phone with the 3rd party she told me to call. Never using this hotel again. If check-in can't be simplified, and if front desk staff are not willing to help - I can find a cheaper hotel somewhere else."

"I stayed here from 1/29 to 2/2 I’m a Hilton honor member and at every other Hilton if you ask for water they give it free. This front desk lady who had an attitude and didn’t want to be bothered, charged me for the waters. Without telling me never stay there again or anyone from out company. Terrible customer service"

"Nice hotel. The price for the rooms was in line. Breakfast was expensive for what it was. ($15) nothing special. Bar was small but the service was good as well as the food."

"Hilton is my favorite hotel to stay at. I was visiting a friend in this area for the weekend. The rooms itself are okay but found the bathroom small. The front desk staff were friendly. However, as a Hilton's member, make sure you find out the details of any rewards programs . It was not made clear to me when I came in checked in. I also asked for rooms next to each other and that didn't happen and not because they couldn't it was because the person who picked the rooms made a mistake. The person working at the breakfast station was very rude, something I've never experienced before at a Hilton hotel. I will be back in this area, but I don't know that I would come back to this hotel. Update I did just try to call Erica at the desk, said the manager was out but was willing to assist. I really was looking for someone who replied to my review."

"This hotel is trash!!!! I am a Hilton honors member and have been one for over 5 years. I have frequent this hotel many times in the past and never I have I experienced this hotel being so trashy. When Jo Jo was the manager the hotel was ran smoothly, if there were ANY issues with the rooms, service or bill she immediately took care of it with a smile and apologetic for any inconvenience!! The current staff…trash!! With the exception of Deanna the rest of the staff is rude and not accommodating! The location is great and very close to the airport that’s the only 4 star rating I’m giving this hotel!! Let me start with the rooms, every room I stayed in this summer the air conditioning unit leaked causing the carpet to be very wet! Every sink leaked from the top so be prepared for your things on the sink to get wet!! The ant problem they had was horrible!! I couldn’t leave anything on the tables!! When I complained about the ants I was told it must be because of the season and every one living in the area have ant problems! As far as the air conditioning issue as well as the sink leaking I was told they would look into it! If you’re not white be prepared for the restaurant server to immediately ask you for your room number and the bill be given to you as soon as you serve yourself breakfast and sit down!! My husband and I have literally watch them do that to every person of color! When someone white would come have a sit, they immediately ask if they wanted coffee and treated them as you would any customer and the bill was given after their breakfast was eaten!! All I can saw is stay there with caution!!"