Hilton Garden Inn Bolingbrook 135 Remington Boulevard, Bolingbrook, IL 60440

"I stayed 3 nights for a business trip, and was here a year before for the same reason. The hotel was very clean and in a safe location. Nancy at the front desk was very friendly and always seemed to be in a great mood, she welcomed me back every time I returned from my meetings. Talib at the bar was also great. I will say that the food was not as good as it was the last time I visited. I was also a bit disappointed that only 4 items on the breakfast menu are now within the $10 daily food and beverage credit range provided to Diamond members, and the buffet wasn’t one of those items. Other than that I really enjoyed my stay and look forward to returning again soon!"

"Outside COLD air leak under wall heater so heater basicly was worthless spent Friday night freezing in Handicap Room. Saturday clerk got maintenace to block air leak with towels and the use of a space heater. This worked It helped reasonably. Staff was nice. So far no refund for Friday Freezing as per customer satisfation guaratee."

"Literally, the worst customer service on the planet. I have never experienced/witnessed so much disrespect from a hotel in my entire life. Do not book wedding events at this hotel. If you a person of color just know the disrespect starts at the door. Out of the entire staff the only people in that building that have some type of mannerisms are the banquet hall workers (not the managers of them). Ali and his fellow teammates were amazingly understanding, helpful and moved with precision. Superior of the building- disrespectful Bartender during the wedding- disrespectful Honesty DO NOT BOOK YOUR WEDDING HERE. Once they have your money, they will treat you how they want to treat you rather than how you should be treated for your big day."

"DO NOT BOOK HERE! Especially for a wedding room block. The managers are rude and unhelpful, the service is awful. Nancy, the sales manager, was no help whatsoever. She was supposed to update us weekly on who booked in our room block and would never do it, the list was never updated. I had to eventually send a list of guest names to see who booked. They promised a year before that they’d leave the bar open for after the wedding as long as we had enough rooms booked for the bartender to make money. We had about 45 guests stay at the hotel. Two weeks before the wedding they said we’d have to pay $400 to keep the bar open. This didn’t include anything else. We had guests hear from the bartender on the day of that they were going to stay open and of course they didn’t. We packed our own coolers to have a night cap and the manager/worker at the front desk was so rude. He kept yelling at the guests for being on the carpeted area of the lobby? The rooms are disgusting and don’t have enough blankets. The rooms jacuzzi’s jets didn’t work. Then they charged us for the room we should’ve gotten for free because we had over 20 rooms booked for our wedding. I will be reaching out to higher management of the Hilton brand, because this was the worst experience as a bride trying to plan a wedding and accommodate 45 guests. This management needs a lot of work with customer service and basic manners."

"I stay in, at least, one to two hotels each week for work. This Hilton Garden was one of the best Hilton Gardens I have visited during my travels. The rooms were clean and comfortable. All the hotel spaces were clean and updated. The hotel staff was amiable. Thank yoh for maintaining your hotel!"