Bolingbrook Inn

"Before I arrive I called to see if I can get jointed room. She said she'll call me back and let me know I said okay. She called me back and said she couldn't do it, but I was okay with that when I arrived there and pay for my room they waited until I paid to tell me that the pool without a commission. Now when a lady called me back the lady never told me that the pool was out of commission she didn't ever tell me the fire pit outside wasn't working when people arrived to a hotel they go by what they see online about the hotel they should tell people upon their arrival what's going on and what's not working especially when you have a family and kids that expecting to see the fire pit or to be in the pool not wait to after you charge the Person and tell them the pool is out of commission the fire pit ain't working because they don't have the fluid for it they should at least gave that person to choose to change their mind if they want to stay there or not, not wait until they charge them telling them everything is not working and the breakfast was up to part the blow dryer wasn't in the room. Only one of my rooms had a microwave I thought that when you come to a hotel like that every room supposed to have everything they supposed to have in it especially the microwave. When you showing advertising online of pictures about your hotel you should make sure your hotel have everything working and everything in the room the way you showing it online. The prices they were charging for the room they could have gave everybody a little discount especially when you don't have everything that's showing online."

"This place would be very nice, however it’s definitely not kid/family friendly, the staff is terrible, unprofessional and pose to be corporate and ghetto when you try to make a legitimate complaint. The halls smell strongly of air freshener to cover up the extremely strong smell of weed! The combo would give anyone a migraine and put someone with asthma in distress!!!! We had to ask for extra towels to place in front of the door to keep the smell out!!! They also closed the pool “because a NON GUESTS” came in and jumped in!! Like seriously you can’t control your grounds you definitely need new management!!!! Employees were very disrespectful to the point my kids had to be taken outside during the complaint because of ghetto unprofessional staff!!! Please for your safety don’t stay here!!! And the rooms could’ve been cleaner for sure!!! Shouldn’t find garbage on window ledges, under chair, etc!!!"

"Catfished 100%. The pictures online of the hotel and room were completely different in person. Chips inside our dresser drawers, not to mention the dust and dirt. The beds only had sheets no comforters. When we requested comforters or at least some blankets, we were told by staff there were none. The lady at the front office accused us of "making a mess" after we just checked in and got the key to our room. She also explained how she was too busy answering the phone to assist us with any of our issues. Hospitality was definitely 0. I don't recommend staying at this hotel. The hassle, lack of cleanliness, poor customer service really did it in for them."

"Worst hotel I have ever stayed at. Looks nothing like the pictures online. Broken glass in the parking lot looked like someone had their window bashed in. Trash in the stairway. Smells like smoke despite no smoking signs. There was a cigarette burn in the comforter. The bathroom light was flickering like a horror film. I had booked multiple nights through Hotels.com but only stayed one night. They had an issue finding my reservation but gave me an upgraded room for the night since none of the type of rooms I reserved were clean/available. In the morning when I said I wanted to cancel the rest of the nights the clerk agreed and had notes about the reservation issue. I showed my confirmation email and they took down all the information. They said they would need to run the full amount from the hold but would then return the portion for the cancelled nights, which the manager would need to do. Several days later and no return. I called several times and have not been able to get a hold of the manager. Their voicemail is full or I am told I cannot speak to them. I emailed the parent company from the manager's card and was told they no longer operate this location, so they are passing out fraudulent information as well. I will be having my card company issue a fraud chargeback. Stay away from this hotel."

"Very nice stay. Room very clean and upgraded. Staff was super friendly. Just odd that the heated pool is marked as 3ft to 6ft but it was actually all 3ft. I thought maybe kind of dangerous so they should probably change the markings. The continental breakfast was the best:)"