Country Inn & Suites by Radisson, Fairview Heights, IL

"Stopped here on a long family road trip. For the price, this hotel was fantastic. The rooms were clean, and the included breakfast was exactly what you expect of a free hotel breakfast. If you're looking for a convenient place to stop for the night, this is a great option."

"I would give this hotel a zero star rating if I could. 2/9 when we checked into the room both beds had stains and hair on the comforters and the 2nd room was even worse. The cleanliness of the rooms were horrific. Definitely in this day and age where viruses are spreading rapidly. I don't want to sleep at a place where I feel it's uncomfortable. I requested a refund and they denied it because they will lose out on money. I did not stay one night at this hotel. The management does not have the customer in mind. Do not stay at this location you will be very disappointed."

"Upon arriving, the bathroom in the designated room was locked. The house keeper surprised unlocked the door. Room was not and did not have heat. No one was able to help get the room comfortable. We had to request additional blankets. This will be the only time I will stay at Mr Patel's country inn it's no suite; rooms a shoe box."

"Unfortunately I have to give an extremely bad review! Our room was disgusting!! Nasty stains on the couch pillows and seats. Desk chair had stains. Our bedding blanket was ripped in multiple places and stained. We had bed pillows that had what looked like ear wax on them. I was told by the front desk that since we booked through a 3rd party, I would need to have them reach out to me and they would refund/discount my room. Once the 3rd party reached them, they said they were not refunding anything. I will NEVER stay in another one of these hotels again!! It was horrible!!!!"

"If I could leave zero stars I would. Had two rooms for 3 days booked months in advance. Had confirmation of everything. Due to a clerical error their part, they sold the rooms out from under us. Even though the rooms were reserved months in advance. Stuck on the phone with corporate, sitting in the lobby for over three hours. Ended up missing part of our concert. Worst customer service I have ever experienced in my entire life."