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Longacre Apartment Resort
21 Northbrook Circle, Fairview Heights, Illinois, United States
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About the Longacre Apartment Resort
Longacre Apartment Resort in Fairview Heights, Illinois, offers luxurious apartment living with a perfect blend of tranquility and city conveniences. Located at 21 Northbrook Circle, our community provides easy access to major highways for a seamless commute. With beautifully landscaped grounds, serene ponds, and high-end amenities such as a swimming pool, fitness center, and picnic area, residents can enjoy a life of comfort and leisure. Our one, two, and three-bedroom apartments feature upscale finishes and spacious walk-in closets, along with balconies offering stunning views. Experience the epitome of luxury living at Longacre Apartment Resort.
Photos of Longacre Apartment Resort
21 Northbrook Cir, Fairview Heights, IL 62208, United States
Opening hours of Longacre Apartment Resort
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of Longacre Apartment Resort
"Years lived at Longacre Ponds: 4 Prior to Spring 2023: Owners, Apartment complex, Management, and Maintenance were terrible. Owners spent no money to fix things. Complex was in bad shape; playground was unsafe, pool did not open and was dirty when it was open, grounds were mowed, but trees were overgrown and ponds were nasty dirty, shingles missing on roofs, and broken items in apartments were not being fixed. Lights did not work around the complex and there was no security. Management turn over seemed to happen every other month and we had no idea who we would talk to in the office and communication from management was virtually non-existent. Maintenance rarely fixed things, and often, work orders were closed with nothing being fixed. Now (11/21/23): Ownership has changed and everything is better! It is obvious they care about the property and residents. New roofs, complete playground overhaul; it is dinosaur themed, looks amazing and kids are always playing on it. Furthermore, the parking lot and walking path has been sealed, trees trimmed, club house patio completely remodeled, and all apartments are being remodeled...no more looking like we are stuck in the 80's. Security cameras have been installed, lights fixed, and gates/ fence are now in place. Maintenance has drastically changed. Eric and his crew are always out cleaning the complex, and are quick to work on work orders! Bottom line: We plan on staying here now! Wife was ashamed to tell people we lived here and we were looking at moving. She recently said she is no longer ashamed and wants to have people visit. Give Longacre Ponds a look if your thinking about an apartment. I think you will be pleasantly surprised!"
"Since new management has taken over, my experience has been much more enjoyable! Looking forward to the mini updates inside and out and finally happy about my recent relocation. I’m surrounded by beautiful landscaping, maintenance is top notch and the new property manager aims to please!"
"We've had issues in the past but ever since the new manager, Mani, has taken over we've been taken care of. She answers our phone calls, she is super polite and nice, and she makes sure everything gets done. She's even gone so far as to FaceTime with me after she is off to address our concerns, Longacre has had a string of bad managers but Mani is definitely not one of them. Mani actually takes the time to listen to us and makes us feel very safe and comfortable here. Longacre Ponds is extremely lucky to have her and we'll definitely be staying because of her."
"There new Manger Mani is very rude and a bully to other employees. She was nice as can be when corporate was there but as soon as they left the bullying talking about certain employees to other employees started she is a very nasty and sarcastic person and very Unprofessional. You would think as much as they charge for an apartment a month they office Manger would be a little nicer to the tenants and employees"
"Maintenance and management here are a joke. I’ve been living here since 6/22. Everything started off great. Amazing living space for the price. The first maintenance ticket I put in right after I moved in was to remove a small mud dauber nest from my outdoor storage closet, which was quickly resolved. Fast forward two months later in September when my bedroom closet light string got stuck and I could no longer turn on my closet light. I put in a maintenance ticket and waited for about a week before maintenance did come by and left a note that they had fixed my “bathroom light”. Crazy, because there was nothing wrong with my bathroom light and sure enough my closet light was still not working after they stopped by. I understand mix ups happen so I just got back on the renter portal and opened another work order explaining that there was a mix up and that I still needed someone to fix my closet light. I also sent a message to management directly explaining the mix up and asking if they could please try to send someone out ASAP since they had made the mistake and I would really like to use my closet (there are no ceiling lights in the bedroom, so it’s very hard to use a closet in a pitch black room). After not hearing anything for weeks I tried calling the front office multiple times. When I am able to get through to a person at the front desk to explain what’s going on, they apologize and say “we’ll send someone up today to look at that”. Nobody has ever come by to follow up and after calling and getting the same response three times I have given up. The second ticket after the mix up and message that was sent to management was on 10/5. It is now 12/9 and I still have not had any response from management or maintenance. Thankfully it isn’t a big issues like plumbing or electrical because I would be SOL. I love the apartment but management obviously has lots of issues. Being a single woman I am completely at their mercy to handle these issues that come up. I would not recommend this apartment for anyone who doesn’t have a handyman in their life."
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