Holiday Inn St. Louis-Fairview Heights, an IHG Hotel

"This is the best place to stay it's classy and perfect. I couldn't hear in the next rooms that was a big plus it's quiet and peaceful just like I wanted. overall a perfect place to stay."

"This place should not have 4.2 stars. While the service and food in the restaurant is good, the building is in serious need of renovation, and you'll definitely need to check your pillows... ours were old, covered with sweat stains and old blood stains. The kind front desk guy replaced them with nice new ones when requested. Can be good for a quick stop but you won't want to stay here long until the owners decide to invest some money and care into the property."

"I’m not sure how this hotel has an average of a 3 star rating. The hotel is so outdated and dirty. The first room we were in was gross, wasn’t clean, had a round toilet seat on an enlongated toilet and had hairs on the seat. The table was broke and was about to fall over. I went back downstairs and they moved us to a room across the hall. The new room seemed cleaner other than there was mold in the shower, shower floor was black and the carpet was really dirty. I don’t mind hotels being outdated as long as there’re clean. I’m surprised the company doesn’t have standards that they have to meet. I would not recommend."

"The front desk guy (Indian guy) did a pretty good job. My only feedback is he should not have to keep asking for drivers license multiple times after returning to customer. Its frustrating for customers (who could have travelled many hours) waiting to check in to have to keep giving the ID, taking it back, then having to dig through the wallet to give the ID again. The other white guy don't remember his name but he was pretty well built did a phenomenal job, I didn't have to face any such issues. Otherwise excellent service by both folks - polite, respectful and warm."

"First they added an extra $40 before taxes to the price google estimated. No breakfast included, and the staff seemed truly indifferent about my patronage. Finally the room was infested with silverfish. For double the price of surrounding hotels, I expected less dissatisfaction. If I could rate them 0 stars it would be an accurate rating."