Walgreens,

4081 N Mays St, Round Rock, TX 78665, United States

"This pharmacy used to be really good. Not sure what happened but they are trash now. No one answers the phone anymore, it takes over an hour on hold to get to talk to a person. They never notify us when prescriptions are ready even though we are signed up for text notifications. They constantly only partially fill the prescription and always have delays due to back orders for the most basic medication that other pharmacies never have issues with. They also blame "insurance issues" for delays when the insurance is never the problem they just use that as a cover so they don't look bad.Sometimes they notify us that a prescription is ready to pick up and by the time we drive there they tell us it actually isn't ready after all. Medication is time sensitive I don't want to be waiting weeks for my medication. Will have to stop having my prescriptions filled here."

"I got some saline at this location and when I went to go check out I was greeted by a man named Gerald who worked there. Not only was he the nicest Walgreens employee i have ever met, he’s probably one of the nicest people i have met. He was very helpful and I now want to go to this place more often just because of him."

"Service at Walgreens pharmacy, and this location in particular has declined greatly over the last few years. I have had multiple issues. The last straw was when they lost my prescription three times, and argued with me about it every time. It was most likely due to a glitch where the medication was back-ordered and the prescription was deleted, but they refused to entertain any idea except that it was my fault and I needed to call the dr for the script again. The third time, some random person remembered talking to me, so they admitted it was their fault, but their only answer was for me to call them every two days to see if my medication was available for order. I’m done. I am now with Quick Pharmacy whose answer was to call and check on my medication availability daily on their own, and then contact me immediately when they could get it in. Such a difference!"

"Prescription was ready and I paid for the Prescription and showed up to pick up the prescription and they said it's now canceled and on backorder. And it's been on backorder. How can something be on back order back yet you charge my credit card $48. Now I have to wait 3-5 which will really be 5-7 days because of this week being a holiday! Ever since the covid situation and shortage staff and storage medication walgreens pharmacy continues to fail there customers. Moving all my family's medications to a private pharmacy and not using businesses corporate pharmacy anymore!!!!"

"This review is 100% for the pharmacy staff.... Doctor's office called for an urgent prescription to be filled. Never received a message to notify me the prescription was ready. When I called a few hours later to check on my medicine, they said the prescription was ready for pickup. I asked them why I didn't get notified and they repeated " your prescription is ready for pickup". No explanation, no apology. Service is going from bad to worse. I will call my insurance for another pharmacy option. So sad...."