CVS 2101 South Lamar Boulevard, Austin, TX 78704

"Worst cvs on the planet. Rude employees. Always out of stock on basic items like water. Their photo shop is useless and will take your order without delivering product. Just go 3 blocks up the street to Walgreens for decent service."

"I am definitely coming back to this CVS!!!! The manager who was working there helped me a lot. I was having a rough day and I couldn't find what I needed in multiple CVS once I got to this CVS I had accepted defeat but the manager named Esmeralda calmed me down and helped me find everything I needed. I'm very thankful for her and hope this CVS is ready to see me more often."

"This is the worst CVS pharmacy team I've ever met. This happened at the store located at 2101 S. Lamar Blvd. (1430). I do not recommend this store to anyone. They kept us waiting, especially my mother who is elderly and needed to get 3 vaccination shots, for a 3:30 p.m. appointment, and only addressed any concerns we had with dismissive comments and laughter. A specific, I pretty this person was a pharmacy technician, named Abby turned to me and literally blamed me for my frustration and trying to attempt to alleviate the situation. My mother was dismissed. I wasn't even talking to her. I wanted my answer so I could find an alternative to the already bad customer service I had already received. She made it all about her. I yelled to notify the pharmacy that we had been waiting for a long time. One employee, name Abby, consistently butted in by saying "I don't why she's looking at me," "I didn't say anything to her," she turned her face to other customers asking them what they thought. She told me that "[she] didn't think I should be speaking at all or like anything to HER, specifically." I was speaking generally, and I didn't pinpoint anyone. The Ops Manager is Hal. I would like this situation addressed possibly escalated to a higher authority in the company because this was a very rude pharmacy team. The pharmacist who vaccinated my mom didn't address anything. She heard everything. She literally said "I don't know what that was about. I didn't hear anything." She was 2 ft. away. Please do not go to this pharmacy location."

"I know dealing with pharmacies can be challenging for a variety of reasons. I am so impressed by the kindness, patience and follow-through that I have experienced at this pharmacy. The other day one of the pharmacists, Drew, called me back about a prescription he had to check on, and I appreciate him going the extra mile! I just got off the phone with Hugo and he couldn’t have been more patient, kind and informative! Just really great service!! Keep up the excellent work, y’all! Yay for Drew and Hugo!!"

"The employees are nice and helpful, but you are limited on what you can buy depending on their inventory. Not a lot of options when you’re brand loyal. I’m not sure why I keep thinking that they will do better, that maybe they’re short staffed. But it’s been two years of the store run down like this."