CVS 500 Congress Avenue, Austin, TX 78701

"Rudest experience I’ve had in any store, ever. I approached the register with my purchases in hand, two women were behind the counter, talking to one another, totally ignoring me. I asked if I could check out. The older one motioned to the kiosks (both in use) and said, “we have machines”. Then said, resentfully, “fine, I’ll check you out” (!). It went downhill from there. The employee’s rudeness and hostility just increased to the point that I asked for a manager. She claimed to be the manager but had no tag and refused to give me her name. She then pretended to call the manager after I repeatedly asked. I saw a man with a tag pass by and flagged him down, asking if he’s the manager. He replied that he was, and no one called him. I recounted the incident, the staff member standing there, arms folded, and said that she wasn’t rude. I was rude. “Dierdre”, the manager said, “stop”. He apologized and said he would speak to her privately. In my opinion Dierdre should be stocking shelves, if not fired. Certainly not dealing with customers. By the way, the second staff member, the younger one, seemed lovely and kind and totally intimidated by Dierdre. I plan on reporting this to corporate. There was no justification whatsoever for this behavior."

"Maybe you’re not stupid enough to do this, but DO NOT get your film developed here! They lost my camera/ photos and gaslit me, saying I never brought the camera in. Again, probably my fault for getting film developed at CVS, but still."

"I’ve never been to a CVS where the cashiers push to promote having a CVS membership. Associate put in her number, we paid, then she grabbed our receipt and tore off the coupon and said it was hers. Like WTH? Is that not theft?"

"Don’t take the stairs to the 2nd floor to get your prescription. The stairwell hasn’t been cleaned in years. It’s quite disgusting, and more than a little unsanitary. In a pharmacy! Edit: since this post, here are my last two experiences at this same CVS: 1. dropped in to ask that my prescription be take off automatic refill. But they screwed it up and the calls and texts kept coming. 2. Went to by decongestant for my cold and was sold they couldn’t sell it to me because “the system is down.”"

"This location has improved since the last time I visited it almost 7 years ago. It is cleaner, brighter, and better stocked now. The staff was friendly during my visit and did not act bothered when I asked where certain items were located at in the store. I hope CVS can maintain this level of customer service at this location."