Thrive Pet Healthcare

"Worst experience I have had in a long time at the vets. This clinic has been my go to due to the previous staff having compassion, empathy, safety, and collaboration with caregivers. This most recent experience was waiting way too long for service, vets seem to not be utilizing previous notes or recommendations for care, was told that I could get my pets vaccinations done which was completely forgotten about from staff and was told we couldn't get it due to our dogs getting antsy from waiting too long and their rooms being at capacity, seems safety is an issue as well due to my dog getting a nail trim and came back with multiple bleeds and said that our dog would not stop kicking-which is where i would have gladly accepted to be told to return another day or try the method with caregiver in a room which was recommended in our notes but they continued with clipping her nails to where you could hear her cry in pain and whining all the way to the waiting area, safety did not seem to be a priority and rather than adapting to the situation or using best clinical judgement- blame was put on the dogs and excuses were given. Excuses such as being understaffed which is a valid reason for frustration from these vet techs but this also in turn impacts the care and attention we receive. I will continue to go to thrive but a different location due to having some beautiful experiences with our dogs being cared for, being safe, and feeling relaxed but the air in this clinic is filled with frustration, exhaustion, and lack of patience from a vet tech."

"I not recommend this place. They forgot about us and left us waiting in the room for more than an hour. At the end, they just told me they couldn’t help me because They were late for the other appointment. They only cut my baby’s nails and he was bleeding so bad. They didn’t care or showed concern about us. I asked for a manager phone number and they didn’t provide it. The name of the doctor Selena Dias."

"Super friendly staff, prompt service, and very affordable. Location is easy to find and the office is very clean. Employees obviously love animals very much and are up front with costs and recommendations. Highly recommend!"

"I had a 2 pm appointment at Thrive Vet clinic 12 October . I arrived at 1:50, they were at lunch so stated the notice on the window. 1245-2:00 pm for lunch! A bit long! While I was waiting for the vet personnel to return, a woman with her dog wrapped in a blanket came up to me. I explained they would return at 2. Her pup was dying. She was clearly distressed. The clinic reopened at 2. We both went in. I explained to the receptionist the woman needed to go first as this was an emergency! She flat out told the woman she would have to go to the ER VET! I said take this emergency situation first, I would wait. She said they were booked and that the woman would have to take her dying dog to the ER VET! I was totally appalled at her heartless and rude attitude toward this woman with her sick dog. I said I would wait, take her first. She refused to help this poor distressed woman. Finally I said she could have my appointment. This was unbelievable! The woman and her dog were seen. I left NEVER TO RETURN!! This was such a heartless and passionless experience. The receptionist should be fired for her attitude and treatment of this emergent situation!! She absolutely would not take care of this emergency!!! Until I gave up my appointment, which I absolutely gladly did!!! This is a heartless clinic and certainly one to STAY AWAY FROM!!!"

"Took our 2 years old Great Pyrenees to Thrive at Terrell Plaza Urgent care for the first time today. My Leo hates Doctor visits but surprisingly he was very calm at this office and while the doctor examined him. The tech, Ms Ashley and Dr. Smith was so nice and professional. They explained everything to us very clearly. Not forgetting the receptionist Ms. London who welcomed us warmly to the clinic and set us up with the doctor. Place is very clean and the staff is just wonderful. Glad we found this place."