RBFCU - Brooks

"Tellers (and front desk) were extremely helpful and kind. Even though there was a long line, they were efficient without rushing people."

"I love banking with RBFCU including having a credit card and auto loan! However this location really needs to work on their ATMs , half of the time the ATMs are not working or accepting cash, which is very inconvenient and frustrating especially when you need to deposit cash after bank hours. It is very inconvenient to have to drive to the Flores location. These machines do look outdated, perhaps install newer ones as this is a busy location and should be accessible to its members."

"IMO It’s crazy to close at 6 when most Americans work till 5 or later. Handling business in person is a waste. Last year there was a $2 over draft on my account from a subscription I forgot about. I paid the over draft and the late fee (which is ridiculous for $2). I was told I would have access back into my online banking. Well a year later still no access and when I went in I was told they needed to contact another department because of notes. The same notes that they never removed for the $2 over draft. I love USAA better I’ll be happy once my auto loan is paid off."

"It might seem an odd thing to say, but I love my bank. I've been a member for over 10 years...I've had everything from my mortgage loans, car loans, CD's to my personal and business checking & savings accounts with RBFCU. I always feel taken care of. Employees are friendly & respectful and overall it's just a great place to go for any banking need."

"With 3 RBFCU in the south side this is my favorite one , the other one on IH 35 S the newest one is pretty quick and friendly also but the one on SW Military Dr & S Flores forget that one , I never want to go to that location but sometimes I have to . The last time I was there I asked to speak to a notary public but I was refused to let me speak to one . When I got to the counter the gentleman had overheard what had happened and apologized and he got me the notary public and she helped me out , and they both apologized for her behavior. I simply told them both thanks for their help but I was used to that kind of professionalism at that location ."