Wells Fargo Bank 20826 U.S. Highway 281 North, San Antonio, TX 78258

"Alexis was super helpful and friendly! She let me know she was in training but still seemed so knowledgeable and eager to be of assistance!"

"Waited in line for 30 min only to be told that a banker was not available by the manager on duty. States they are in the process of hiring and " JUST SO I KNOW" a banker needs to handle my transaction. This is the only location open in this area. Always run into issues with this bank but this tops the cake. Never felt more unwelcome in a place of business before. Thanks to Ariel horrible experience."

"5 stars for the tellers of this bank and 1 star for Wells Fargo for understaffing this branch. I come in often and a couple of weeks ago, there were only two people working at this bank. Wells Fargo needs to hire more tellers so the tellers that are working here are not overworked as they are now. The staff here are very friendly and will help you with your banking needs."

"Ariel and her staff have fantastic customer service. They went above and beyond to try to help me with a frustrating situation. I had been trying to close my account with Wells Fargo for a year and every time I call the 1-800 number I’ve gotten the runaround. I spent 6 long and tireless hours at this branch and the poor staff was at the mercy of the 1-800 call center to help me. I went into the branch to try and get direct help but of course corporate America — they had to go to someone above them, above them, and above them. Ariel finally was able to close my account for me. Although I absolutely hate Wells Fargo and their way of banking- the staff here deserved my 5 star review as they watched me cry and plead for help in their lobby for hours. Thank you for your help. Wells Fargo branch -5 stars …. Wells Fargo corporate - 0 stars."

"Been a customer with Wells Fargo (through acquisitions) for a good 25 years. Went to open a bank account for my son to give him the "banking experience". Exact similar experience as another reviewer in the reviews. There were 3 clerks, no single customer in the bank except us. When I asked if we could open an account for him, they all looked at each other then one guy asked another lady to open it and she replied I cannot.. not today.. And I thought that banks wanted new accounts.. I wish we had the Customer Service but maybe will try my luck at another branch to see if they want to open it. I only wanted to open it cause it would be easier to transfer money. Maybe I should move my account to a credit union to get a better service"