PetSmart

"I placed an order on Friday for delivery yesterday. My order was accepted, I got two emails from them confirming the order and delivery time for between 12-3 yesterday. Then...nothing. I logged into my account around 5 o'clock and it showed "canceled." No email informing me of this, no phone call, nothing. I was sick and unable to go out so I was depending on the delivery option. Luckily, my local pet store was open until 7 and a family member offered to go, so I was able to get what I needed in time."

"Fair experience. Ordered a kennel for curbside pick up. Waited 20 minutes. It was cold outside so maybe that why it never came to us. Went inside to pick up, no big deal. The girl who was helping us seemed annoyed. She did get our kennel located quickly."

"I stopped by this local Pet Smart today for an aquatic heater. Found the right item plus some food for my aquatic turtles. Service was great, but I sure wish prices were more competitive than other pet stores."

"I was extremely disappointed with my recent grooming experience at PetSmart. I took my beloved dog for a routine grooming appointment, but unfortunately, the experience left much to be desired. Firstly, I had to wait over 25 minutes past my scheduled appointment time, because the lady was overbooked with express service and the receptionist was dealing with another client and ask me to wait outside. When my dog was finally taken in for grooming, I stayed in the area because I had payed extra for express service and was only going to take about an hour for my dog to be ready. When I picked up my dog, I noticed that the grooming was incomplete and not up to the standard that I expected from PetSmart. Having to pay $88 dollars for what they did to my dog, could have honestly done it myself would have turned out way better. My dog’s hair was not properly cut, and some areas were super uneven and she did not smell like she was given a bath. To make matters worse, that night I saw my dog scratching herself a lot. As I got closer I saw a flea jump from her back and I was dead. SHE HAD FLEAS! Really Petsmart??!! Do you guys even sanitize your areas? Had to take her to the vet to get her medication because she had multiple fleas all over her. After having her groomed!!!! Overall, my dog has been a loyal client of Petsmart but this time I had a very negative experience at PetSmart and will be hesitant to return for future grooming appointments. I hope that the management can take steps to improve the quality of care and ensure that customers receive the level of service that they expect and deserve.""