The Westin Chicago Lombard

"A girlfriend and I booked a much needed spa day on Resort Pass (that would give us access to the pool, spa, gym amenities). I REALLY wanted to like this place. Great location, nice, attentive lobby staff (though, that would soon change; more on THAT later) beautiful lobby…… When we arrived at the hotel, we were immediately greeted by the concierge, a friendly, older gentleman at the front door. The front desk attendant was also friendly. BUT he seemed a bit flustered in checking us in. He knew that we were using a Resort Day pass; gave us keys to access the pool/locker room/gym areas; BUT no keys for lockers, which made it necessary for me to run to the lobby for keys. Broken lockers (I had to walk to the lobby THREE additional times, because the lockers were broken/did not work; so in all, FOUR trips to the lobby). Side note, the lobby staff spent more time socializing, than rectifying the situation; not helpful at all; the fourth time I returned to the lobby seemed a bit annoyed. Btw, their “so called locker room” consisted of mini lockers, no changing/privacy areas, or shower area. It consisted of one big room to be shared by males/females. No multiple shower area, just ONE bathroom each (male and female) that had one shower, no blow dryer or toiletries (luckily, I brought my own). You’re essentially changing/showering in a big bathroom. No hot water in shower, bathroom not the cleanest. No signage to tell you where to get towels; luckily, we found a rack of towels near the sauna area. Side note, towels were old, and thread bare and looked like they had seen better days. The pool/sauna area was large, but water was filmy and not clear. The area looked like it had not been cleaned/maintained (my girlfriend found an old cup on the floor near the whirl pool area; did not know how long it had been there). In the three or so hours we were there, did not see one maintenance person, other than the guy who was checking the water quality of the pool Nice work out room but could not use it because it was under construction (why was this not mentioned when we made reservations???). This location has no business being on the Resort Pass website. It has no spa, amenities to speak of. Again, to Hyatt Lodge which is 10 minutes or so up the road; MUCH better spa day/amenities. If you just want a "lay your head" kind of spot then book here. but I would try another hotel in the area; customer service/cleanliness was horrible."

"I stay at this hotel fairly often for work. Ty is usually the first person I see and is always welcoming. As I left the hotel I accidentally dropped my license and credit card in the hotel key box. Ty went to the front desk and shared the manager wouldn’t be arriving with a key until 8:00 am but not to worry. He found someone else quickly and helped me get out on time for my flight. Ty thank you! I’m so grateful."

"Spacious room with a clean and modern design. Loved the long counter top which gives a lot more storage spaces. Equipped with a mini-fridge, water kettle and a coffee machine. Stable wifi. Water from tap and shower is strong and hot enough. However the drainage from the sink is pretty slow. The king-sized bed is comfy, but the 4 pillows provided are all too soft and could not provide good neck support. The room is facing a large parking lot with a lot of sunlight during the day. I did not suffer from any noise during my stay and the thick curtains definitely helped with my sleep. Target Grocery is next to hotel and you could schedule a shuttle from the hotel to destinations within a 5-mile radius of the hotel. But I would not say this is the perfect location because there are not many restaurants nearby."

"This is the choice for my coworkers and I on a regular basis. With decades of Titanium Elite status between us, we understand the options and really appreciate this hotel. Safe, clean, and comfortable are basics done well here. The location is convenient to I-88, 355, and 294, and we travel 15 minutes to our regional office; there are a number of closer Marriott properties. Among the advantages we see… the friendly staff like David at reception and their signage pro Maddison, free covered parking, convenient shopping, a good variety of nearby (though not really walking distance) restaurants, and a staffed Concierge Lounge where Deena’s personality shines."