Sleep Inn Oakbrook Terrace - Chicago

"I had to stay somewhere in a pinch while awaiting some furniture during a move. The rooms were clean and tidy, lots of good snacks/drinks, they have a happy hour too… Gaming machines are fun too! It’s like a vacation! But what stood out the most was a staff member who was so sweet and helpful “Debra/Debbie”… She was so kind and always very helpful!!! Thank you !!!"

"a month or so ago, my bf and i were looking to have a mini vacation and spend a weekend at a nice hotel. when we got there to our room, our bed and pillows were all soiled and stained. bathroom dirty as well. we requested a room change. that wasn't much better. there were still stains on the blankets. there were giant juice and blood stains in the carpet. the phone didn't work. there was a sour and moldy smell coming from the chair which we avoided like the plague (it also had a giant, ugly stain on it). our comforter had a giant rip in it as well. the coffee maker was practically on the floor so we didn't even bother trying to use it considering the state of the rest of the room. we didn't complain to staff because we did not want to give them a hard time because honestly it is not the front desk's fault that the housekeepers aren't doing their job properly and/or corporate is not supplying the hotel with new bedding as they should be. additionally, at some point when room service was coming around and the lady knocked on our door, i asked for one moment because i wanted our room cleaned but i wanted to get dressed (i had no pants on. it was the afternoon and i'd just woken up from a nap lol). the housekeeper proceeded to keep banging on the door. i more loudly told her to wait one moment longer. impatiently, she started to open the door. i had to run into the bathroom and have my boyfriend open the door to decline service because she would not listen. honestly the only thing that made the stay enjoyable was me and my partner's company. if i had known sleep inn oakbrook terrace would be so horrible, i never would have booked. my boyfriend and i have agreed never to make reservations with this hotel ever again, and deeply regret not fighting for a refund. the hotel had a weird smell to it throughout the halls and wasn't very clean. pretty outdated as well."

"Excellent rooms! Big bathrooms. Great shower. Walking distance to lots of food and drink options. Excellent service. Warm cookies at night. Hot breakfast was impressive. Sausage gravy and bacon!!! We very much enjoyed this place. Very clean!"

"I completely understand why this is a 2-star hotel. It looks good on the website, and the price point is pretty decent. Also, the location is convenient. Once you actually get in the room, however, you may find that nothing is quite what it seems. The toilet seat, shower door, and toilet paper holder were all broken. The seat was scratched up and the torn up blanket at the end but tucked under the bed so we couldn't see it. That being said it was mostly clean, except the hairs in the shower. I have unfortunately seen worse. This place would work in a pinch but don't expect too much."

"Excellent and convenient hotel with excellent service and hospitality, The rooms are extremely spacious and very clean. Beds are very comfortable,The staff was amazing. They went over and beyond to help us and made our stay enjoyable. They were very much exceptional and accommodating, The best hotel and management I have ever been privileged enough to stay at this gorgeous hotel. High-quality rooms. Overall, we had a great experience. I would definitely recommend and send my friends, colleagues, and relatives to experience top-notch hospitality. Thank you, Sleep Inn Oakbrook Terrace."