Volkswagen of Crystal Lake

"The best car dealership ever !! The place is so clean, even the bathrooms. They really take care of you and are super efficient. John always answers the phone for service and never fails to make an huge effort to remember my name. No one wants to take advantage of you there, they just wanna make sure they do the best for what works for you! Love this place and never feel overwhelmed to go the car dealership."

"The staff and service at Volkswagen of Crystal Lake has always stood out to me as top notch. They are extremely helpful, friendly and efficient, which is always appreciated and important when you're down a vehicle. They processed me quickly, diagnosed the issue quickly and it was fixed faster than I expected. They took the hassle out of having to get your vehicle serviced."

"This was our 3rd stop on our new vehicle search. We worked with Bruce, who was very friendly and knowledgeable and answered all of our questions. When we decided to go with the 2024 Atlas, we contacted Bruce, said he would have the car ready when we got there, and as promised, it was. We worked with Trevor in finance, who worked with us and was friendly as well. Trevor was also helpful with telling us we can reach out to the other dealership we bought our trade-in from to get money back on the Gap insurance and extended warranty."

"Recently I was referred to VW of Crystal Lake, which was further from me than other dealers, but came highly recommended. Every step of the way I was treated with respect and walked through every step of the process. Brandon, Trevor, and Bruce all did a fantastic job to ensure that I was well informed on what I was getting, the pros and cons of the vehicle I was intending to buy. I ultimately left in a new GTI and I love it. Great experience, I highly recommend anyone go there if customer service is a high priority!"

"Brandon, Reilly, Trevor, and the VW Crystal Lake team came together to facilitate a quick and painless sales process. We went from initial phone conversation to sign and drive in 24 hours, no fuss, no muss. They also helped with a vehicle software update with an immediate response and same-day coordination with the Service Dept. Great experience all around!"