GECU 7227 Viscount Boulevard, El Paso, TX 79925

"Horrible customer service. Been on hold for over 15 minutes just so I can get them to fix there screw up. I need to switch banks. Just for them to hang up on me when. I tell them they have wasted my time."

"I have been a customer for over two decades. The past 3 years GECU has gone to the dumps. The DMV feel when you go to the branches. The ATMs only giving out big bills even though business are no longer taking anything bigger than. 20 dollar bills. To questioning you if you want to deposit a check over 3 grand. “ why do you have this” ? It’s a paycheck that’s why?lastly after 17 years they are now messing up with my direct deposit. Good luck if you join."

"GECU has always treated me well, but this was particularly demonstrated at Christmas this year when, while in Oregon to visit grandkids, the motel/courtyard I stayed in overcharged me to the tune of $912 for a 3-night stay, which helped overdraw me-with presents still to buy, etc. The two people at GECU who helped me, Vanessa, and Rudy, were professional and respectful, but also sympathetic and just very sweet people. They made the nightmare I was in easier to get the motel to contact GECU with instructions to release the overcharged funds. So, thank you GECU for doing your jobs well and still being real people. A very happy, prosperous New Year!"

"GECU is the worst! The people who answer the customer service line are very uninformed. They gave us the wrong information and ended up costing us. Take your money somewhere else!"

"I have found that since I've been at this GECU, the staff has really been GREAT!!! I have a severe brain injury and it is difficult for me to do my banking. They have wonderful patience, kindness, knowledge and suggestions to make my banking easier. My mom always taught my me to treat people the way you would like to be treated! Itakebareviews"