FirstLight Federal Credit Union 5050 North Desert Boulevard, El Paso, TX 79912

"I dont not recommend this credit union at all i only had them a year they charge for everything ! There credit card is through a third party so if you need a new one sent your gonna struggle they charge me twice two have them sent to me the first one never arrived the second time They didnt disclose someone had to be home to recieve it the third time took me 2 two hours to speak to someone in reguards to some charges i had on the card they didnt even file the claim nor did it right the second time so i ended up having to pay for charges that wornt made by me. At one point i was a victim of identity theft and fraud they never did anything to help fix it nor everytime i called sounded like they didnt cared they were more worried about closing my account because it had barley been two weeks since i had used my account..they closed it after the third week even thou i paid everything on time with them always had money in my accounts they closed the accounts and charged them off because everytime i tried to call to pay my accounts i get hung up on and they charge 15 dollars to pay through the phone and when i tried to seek help on what i could do or was looking for help they sound like they dont care and when no one can answer my questions on why they were continuing to charge intress even thou everytime i call to try resolve the matter i get hung up on me and the accounts are charged off because some how i went from oweing 900 dollars to 5400 if you go into the bank its worse they say the person you need to speak to is never there i never got any help i really would seek other options before doing anything or opening any accounts with this facility there saying is your business is our business they need to change that saying because they dont live by it"

"Sylvia helped my husband and I open a business account and she was amazing! She was very thorough throughout the entire process and her guidance was excellent. We couldn’t have been happier."

"Customer service was absolutely nice and sweet. Considering the construction going on the staff made the experience welcoming. Thank you FLFCU staff for your warm smiles, it goes a long way. You never know what your customer is going through and seeing your smile first thing does make a difference."

"Service was excellent and quick I got my card so I can used it outside in the teller machine I absolutely love this credit union!!! And I love how all the employees greeted me as I walk in into the temporary units thank you great job , I even remember the person that help me his name was Alex , very helpful, and polite"