Heavenly Paws

"Out of all the places in Lubbock we have been, these are the most gentle and considerate of your pet people that we have met and worked with. They do the best cuts to keep you and vour baies happy regardless. I will recommend them all day long to everyone."

"So to start, my dog always looks great when he leaves. He's an anxious boy and the groomers handle it really well. They have cut his quick once while trimming his nails, but I have taken him here several times and it has only been an issue the one time, I just don't work with Mary anymore. My issue is with the person working the front desk. It is usually a man who is very kind and pleasant to approach and speak to. Today, it was Maria. I dropped my dog off at 9:30 and had to call at 2 to see if he was ready yet (I have experienced times when they can't get to my dog until the time quoted he would be done, so I assumed they were just busy and hadn't gotten to him yet). Maria instantly gave me attitude and said "yeah, actually we've called you several times since 12:30 and you just send us to voicemail." I apologized and said I did not have any missed calls from then. She said "well I know we called because we mark it down in our system." When I arrived, she checked the number she had on file for me and lo and behold, there were two numbers on file and one was not mine. She did not apologize for being rude, but continued to use a sarcastic tone with me. As much as I like the grooming that gets done on my dog, I'm not interested in being disrespected by the person working the front desk. If you do not have good customer service skills, don't work in a customer facing position."

"Amazing service we absolutely love Camy, she has been grooming our blind doggie for a while now and always does an amazing job. Our fur baby loves her, I am truly amazed at the service they provide. 10/10 recommend Heavenly Paws"

"They have always looked out and taken care of Bruce my Golden Doodle in ways I can’t ever repay. Andy has gone above and beyond for us and I’m truly thankful. I personally recommend them based on my experience and Bruce loves going to get groomed at Heavenly Paws."

"Heavenly Paws dog and pet grooming really gave our little dog a heavenly treatment. It's like our little dog was touched by an angel. It made this grown man shed a tear. When I took her home, she was not even nervous in the car, for the first time ever! She is a much happier dog today, her doggy-smile just won't stop. From now on, I won't trust my dog to anyone else. Faith makes all the difference, and Heavenly Paws is like a light on a hill. The staff and owner are the kindest people, to humans AND pets."