Bella Obstetrics and Gynecology - Fannin

"Significantly gone downhill. I love the doctor there but billing is atrocious. If you expect to have anything covered via your health insurance here, think again. They do not use codes that insurance will pay for, and good luck getting a hold of the manager there to talk about it or gain a better understanding as to why. Because of the headaches I don’t recommend this place anymore."

"Would give zero stars if I could. The earliest appointment they had was two months out. When I scheduled they took my insurance info and told me they would let me know if anything flagged them. Fast forward two months later after the long awaited apointment, I show up on time and fill out the endless amount of paperwork even though during checkin they told me the scheduler hadnt even checked my insurnace and they were running it then. I was annoyed my insurance hadnt been checked prior to the appt, but I filled out the paperwork. Afterwards, they tell me they dont take my insurance and the appt would cost over $200. I took off work for this appt and wasnt about to pay over $200 for the appt. Needless to say, their negligence was a huge inconvenience. Please make sure they check your insurance before wasting your time."

"Took my deductible payment upfront, never completed billing and I’m still out over $1,500. Additionally the practice manager never answers her phone or returns calls. The billing department has been very unhelpful in rectifying their mistake."

"Great Doctor but…. I received another bill in the mail this morning. Also, I have not received any communication from the office manager or anyone from the clinic like I was told regarding the last bill I received over month ago. I am highly disappointed in the miscommunication from this facility regarding additional charges that were NOT brought to my attention prior to my visit when I was told that I had to pay for everything upfront before my exam and bloodwork to be completed. Therefore, I should have NOT received any additional charges after the fact. My experience has turned poor and I am highly baffled at the reason of why patient care is extremely dissatisfying regarding financial concerns that are constantly being ignored but very consistent in sending unexplained billing statements."

"The office is decorated pretty, but that’s about the extent of the positives of this office. My obgyn/the PA did not believe me when I said something was wrong with my IUD and dismissed my concerns, saying “these are normal pains”, as if I don’t know my own body. We later find out (via ultrasound) that the IUD is being pushed back out by my body (which is painful). I had a long period of pelvic issues following this. I got no acknowledgment of responsibility for the event and no follow up from either the physician or the PA. The financial department is also incredibly difficult to get a hold of, wait times on the phone are 30+ minutes (to get a hold of ANYONE), and they messed up with billing my insurance several times. All in all, would not recommend this practice to anyone."