All American Gymnastics & Super Ninja 10449 Midwest Industrial Drive, St. Louis, MO 63132

"If you are having a birthday party here be warned that all of your guests will be required to create a username and password with address and phone number so that they can spam you with information. When their system gets hacked, you’ll be responsible for leaking tons of information. Be warned. Apparently we live in a world where displeasure for a policy can’t be expressed. The staff was rude. When I returned to pick up my child they tried intimidating me with 3 police officers on the parking lot."

"I have three children who have been attending classes at All American Gymnastics and Super Ninja for a year and a half now. We have always had an exceptionally positive experience with the coaches here. With my kids aging up and switching levels, we have worked with many different coaches. My children have all loved their coaches for being supportive, fun, and helping them improve their skills. I have seen my two daughters evolve from starting as complete rookies to being able to try out and make the competitive gymnastics team. My son who takes Super Ninja classes looks forward to his next Ninja night all week. The gym itself is clean, modern, and offers a nice capacity. Class flexibility is excellent for families with multiple children so that siblings can generally attend class all at the same time. Plenty of parking is available and getting in and out is never a hassle. The primary areas where I feel the gym has some room to improve are with overall communication and front desk customer service. That being said, I feel that customer service in most places these days leaves much to be desired. However, it is definitely more frustrating when a service such as this comes with a hefty price tag, compared to so many other sports kids can participate in. While it's certainly not all staff, AAG could drastically improve family loyalty and retention at their gym by training some of those who are the "face" of the organization to be a little friendlier and also less apathetic towards customer frustrations. I worked in Customer Service for many years, so while I have high expectations, I also know that valuing and listening to your customers is essential to keep people coming back. Overall, for our family, however, the combination of AAG having top notch coaches who have been excellent role models for my kids, in addition to having a clean modern gym, and getting to see my kids improve their skills and simultaneously their confidence is why we choose to stay and not bounce around to other gyms. I feel quite comfortable in recommending AAG to other families."

"My kids love All American! We have hosted and attended birthday parties there! My kids attend weekly Ninja classes! In addition my kids love attending activity nights, nerf nights and summer camps! The staff always does a great job of helping the kids learn new skills and makes sure they feel supported and successful along the way! I am so grateful we have All American!!!"

"Our daughter had a BLAST at the Spring break "Fun Day" events she attended. So much so that she did NOT want to leave when it was time to go!! Our daughter has a very rare genetic disorder that effects speech and mobility adversely. So, when my Husband and I need to look for schools, camps, etc., our level of scrutiny is extremely high due to our daughter's complex care needs. In addition to our daughter's care, diversity is also a huge component for us! I was very impressed to see that AAG supports that vision! Our experience from concept to completion has been great! From emailing with Megan, reception upon entering, Coach Mike, and all of the other coaches that were pleasant and helpful!"

"Wildly unimpressed. We only lasted a few weeks due to the passive instruction our daughter received in class and the mismanagement of our make up class. We were in the parking lot for an approved make up session when staff called to tell us we couldn’t come due to a scheduled event in the gym. Even though they approved the session request two weeks prior! The staff member was rude, expressed no remorse. We gave a manager a chance to make things right and were again met with poor customer service. We’re done; we gave notice. We’re switching to Olympia. 1/5, do not recommend."