Crocs at Chicago Premium Outlet

"Went online to order. Website said item would not be available until October 23 and that I would be notified. I was not notified on October 23 and when I looked that afternoon the item was no longer available in my size. It was only available in very small sizes. Your website sucks and you need to improve it."

"I wish I could give them 0 stars. First of all the employees are extremely rude & LOVE talking about their customers in front of other guests which was really upsetting considering that the customers are the reason why they are getting paid. The big Asian girl or guy was VERY rude & rolled their eyes at some babies for crying. Absolutely disgusting behavior from the employees. Just one employee was sweet."

"Would give ZERO stars if possible. Absolutely ridiculous worst customer service ever! The lady at the front door was extremely rude! As two customers were walking out we were trying to walk in and she closed the door on my daughters face. We drove a little over an hour to get here and called before driving here to ask the how late they were open. We were told they close at 9pm on 9-3-22. We arrived at the store at 8:40pm to have the door closed on us. She said that they had to close 15 minutes early due to having to clean the store and being short, but there was still 5 people shopping in the store and a couple employees. We will never shop here again! Took our business to famous footwear who let us right in a gave us excellent customer service and helped us find the crocs we needed."

"Just left the store and felt like I needed to leave a review right away. The store has low stock in sizes which no biggie. I’m a manager in retail and I understand fluctuation in stock. But the cashier whose employee number is 10119845 from the receipt seemed like she was extremely irritable from the jump when I heard her interact with other customers. When it was our turn our total was 97.31. We gave her 100.50. She told us we still owed 6.81 bc she only put in 90.50. When I counted the money back to her showing it was $100 she seemed so irritated by it and called someone over by saying “I don’t care if it’s a manager come here”. Another manager came who was nice and apologetic with helping us get out correct change. We leave the store and notice she didn’t give us our box of charms. I went back asking for them almost right away and she had even forgotten we had them, didn’t seem like there was a sense of urgency getting a customer product they paid for. Last time I was here it was 8:20pm and they turned the light off in the store & had customers shopping in the dark because they had 40 minutes to close and they definitely wanted people to know that. I will most likely not return."

"Stopped by to fulfill my Croc Fetish. Amazing choices. Lucky gal, looks like I visited on a day when new shipment was being placed. I found some great deals. They staff was professional and courteous. Clean store. Ample varieties."