CVS Pharmacy

"The system here either does not work well or the employees are not trained well enough. I have had issues with my last two prescription being out of stock. The first time I was told my doctor was notified the item requested was out of stock but when I called him he said he was not notified . He stated he called them and sent a new prescription that they had in stock. But they could not find the new prescription. Went back and forth with the doctor and CVS almost the entire next day but as this was pain meds and I needed them quickly I eventually I had to get my prescription filled at another local pharmacy. Today I was notified they received my prescription but when I got there they could not find it. I got on the phone right away with my doctor and after some back and forth they said they had received it but the item again was out of stock. While still on the phone we figured out a couple alternatives they had in stock and a new prescription was called in. Fingers crossed this round goes better. Overall customer service is ok but all the employees look very stressed and when there is an issue I have had to get involved to get it resolved. I would think an out of stock item would warrant a phone call to the doctors office so that it can be resolved quickly."

"Had submitted two (2) more refills, quickly got notified by text they were ready. Went inside and even though they were fairly busy the rep took the time to be friendly and there to help."

"This has been my pharmacy for over five years now. They are often very busy with lots of people waiting in line outside to get their prescriptions. But honestly that just goes to show how efficient they are! There are two service lines for the pharmacy so you can use either one when picking up or dropping off prescriptions. They are often so busy they don't have a lot of time to answer the phone but honestly you can text CVS when you want to refill a prescription and enable text and email notifications to get updates when you have a prescription to pick up. So you really do not need to get someone on the phone. Basically all pharmacy services are available by text and on their website. These guys are great, people need to give them a break!"

"What can I say the most terrible service I've ever gotten. I call Monday to confirm my prescription. They say I'll be ready next day Tuesday, so I came next day later in the afternoon and my prescription was not even entered in yet, I ask why was this not entered in and ready all they can say is sorry with no explanation. So I finally got my prescriptions and my glucose reader on Thursday and not surprised they gave me the wrong strips to the reader. So now I'm here today came during my lunch almost spending a whole hour just to find out they couldn't replace it without the receipt which I was never told I needed to bring in just to just to come in and they will replace it. It finally got a replace and I have to pay more then what I did, you would think after all this trouble they would just wave the fee as a customer satisfaction but nope still had to pay. Going to have to look for a new pharmacy location. This place is terrible and I can never get a straight answer for any mistakes."

"Today my wife was released from the hospital and was given some prescriptions to be filled. She dropped it off at this same store that we have been going to for years. This Dr. that wrote the prescriptions is surely in the system because she has written prescriptions many times in the past. On this particular day this pharmacist Anastasia Kravchenko told my husband that no one in this world is going to get her to fill this because the prescriptions look like they were not authentic. When asked what is my wife going to do over the weekend for pain she in turn says again that there is no one in the world is going to get her to to fill it. She confirmed that my wife would have to stay in pain until Mon. until the prescriptions are verified. Mind you that these are the same prescriptions that have been filled before. I feel if she would have done her job and looked on her computer to confirm that the Dr's are the same and the prescriptions are the same as well as signitures, so my wife would not have to sit over the weekend in pain. How would my preferred pharmacy hire a pharmacist that is rude, inconsiderate, insensitive, dismissive to the health or well being of others who come to CVS to have their prescriptions filled. I will stop bringing my business to CVS and all those that I come into contact with about the how CVS pharmacist's treat their a valued customers."