Tom Thumb Pharmacy 106 North Denton Tap Road, Coppell, TX 75019

"I had such an awful experience. I been coming here for years. But the customer service has went down hill and isn’t the same like it used to be. All the staff are extremely rude and super slow. They lied about the time my medication would be ready. If I didn’t stop by I would have never gotten a text. I still had to wait there after waiting three hours. I had to wait an extra 30 minutes. Even though they said it would be ready in 30 min. The pharmacist are extremely slow. It took 6 hours in total. I then later received a text about the medication being ready even though I already gotten it 3 hours later."

"Excellent service and my medication is always ready when promised."

"Very bad service. They take for ever to fill prescriptions. They are always are short staffed and thats a standard excuse."

"I have given this pharmacy so many chances to get it right and they continue to be incredibly mediocre. They consistently fill prescriptions late, I don’t think i’ve ever gotten my prescription the same day. Also, they go to lunch at 1 and will send you away even if you’ve been waiting in line. I understand everywhere is short staffed right now and I have tried very hard to be patient and sympathetic with this place and the people who run it but i’m so over the poor service. Switching to cvs down the street where at least I know i’ll get my prescription in a timely manner and I can even get it delivered so I don’t have to worry about planning my schedule around pharmacy staff that can’t get it together."

"I have nothing against the pharmacy or the pharmacist's but it is busy and there are not enough people working. I dropped off a prescription early in the morning around 10am and they said they would call me in 40 min. When I said that I had tricare they said they weren't sure if they accepted that insurance I informed them they were on the approved list. Then they said that they didn't have many tricare come in so they didn't know the process but they would find out and call me.I went home and it had been 7 hours and no call so I came back in to the pharmacy and the first person that helped me went home and the ones that are here have no clue of what the other person said they were going to do so now they are telling me it might be another hour. After waiting for 30 min they inform me they cant do it and I have to go elsewhere. And I dont know why they couldn't just have done that to begin with."