Kroger Pharmacy 2210 South Fielder Road, Arlington, TX 76013

"I love Jimmy and Edna. Very compassionate and personable with my Mother's care."

"If I could give a negative review, I would. Just called the Kroger pharmacy because I got an automated voicemail stating I had a prescription ready. I call because I don't get prescriptions filled at Kroger and definitely not this location. They just slam you on hold, twice. Then hung up on. This would be the absolute last place on earth I would go to for anything. Rude and not customer service oriented at all."

"I was in intense pain with kidney stones and was provided a prescription of oxycodone. When I went to pick up the prescription I was told there was only 19 and they would have to order the rest. I am already out of it bc of the pain and other meds I was currently taking and bc of the pain I agreed to pick up 19 and I was under the impression I could pick up remaining when it came in. I called to fill the remaining prescription and was advised they can’t do that. I said what do you mean? Fatima who works in the pharmacy places me on hold and then comes back very aggressively and does not allow me to speak. She said they told you you wouldn’t be able to get the remaining in which nobody ever said that to me as I would have never agreed to it. So she ended up hanging up on me instead of trying to listen to what I was trying to say and what I was informed. I called back and spoke to Christina who very nicely explains the same thing. I again advise I was under the impression I was able to get the remaining amount in which she said no. So then I said that was fine I would call my doctor. I asked Christina for Fatima’s name and she advised to me that she was not there and had already left and doesn’t know her name. I said mam, she literally just hung up on me. She then gives the phone to Fatima who provides her name very rudely and I asked why it was that she was being so rude and aggressive when I’m just asking a question. She doesn’t answer and hands the phone back to Christina who provides me her name and I then ask to speak to the supervisor who they advised is not there. Christina provided his name as Jimmy Mai. Fatima also advised me to come up to the pharmacy if I want to speak to her supervisor. How incredibly disappointing Kroger pharmacy that you allow your employees to speak to your customers in this way. Especially those who are experiencing medical issues. I am also pretty sure that the pharmacy shouldn’t be shorting prescriptions especially controlled substances. I will be reporting Kroger pharmacy and making a complaint against these to young ladies."

"I keep using this pharmacy because of Jimmy & his staff. They are always friendly, helpful, & they know the customers by name. Small town feel in the city."

"I wanted to take a moment to celebrate the pharmacy team at this location. They have truly perfected the skill of being consistently excellent. This location offers phenomenal customer service and they are also extremely efficient. The pharmacist Jimmy is very kind and personable. He does a great job of being attentive and remembering his customers. The technicians, specifically the Latino guy & the tall slender African American guy are so nice and so helpful EVERY SINGLE TIME. These two will not hesitate to phone your doctors office, insurance company or work quickly on last minute drop offs. This is hands down the best Kroger Pharmacy team around."