Dulany's Grille and Pub 9940 Kennerly Road, St. Louis, MO 63128

"We have lived in South County for 7 years and first experience at Dulany's. Our waitress was very good, but the service is scored low because of the Manager. The food was not great. My wife ordered a burger medium well. The burger came out cut in half and was Medium Rare. We asked for it be cooked to Medium Well as ordered and in less than 1 minute it came back. When served the second time, the burger which was cut in half was fine on the outside, but was still Medium Rare in the inside. The burger went back a 3rd time and the Manager served it to us and asked for my wife to cut into it to make sure it was cook to Medium Well. And again, it was not cooked Medium Well and she took it back. On the 4th attempt it came back Medium Well, but was all crumbled to the point which the bread couldn't hold the burger together. We asked for a box to take it home to cook it and the check. The Manager only credited us 50%. When I let her know that we should not be paying for the burger especially since it took 4 attempts to cook it properly, she said she was taking the burger back and would remove the burger. She was refusing to let us take the burger and admitted they would just throw it away. I can honestly say after spending 20 years in the hospitality industry, I have never seen or heard of any restaurant taking food away from a customer and punishing them for requesting the charge to be removed completely when they cannot cook a burger to the customer's requested temperature. I say punished because this lack of customer service made us feel like we were wrong for ordering a burger Medium Well and for expecting the burger to be fully comped. Any restaurant experience is 50% Service/50% Food. If one fails, a restaurant should attempt to overcompensate for the lack of the other. This was a failure on the food and the service by the Manager. The Manager shared it was a tough night and it was only 7:15pm. After more discussion and debate, the Manager gave us the burger and took the full price of the burger off of our bill. The Manager tried to say this was not normal because as you can see how busy it was. The amount of people in a restaurant does not give any restaurant instant credibility....in my opinion, the restaurant service has to continually earn it. I ordered the chicken spiedini which came with a salad and vegetable. I asked for no onion on the salad and it came with onion. The spiedini did not have any of the lemon oil olive as advertised and was burnt on the ends. And my broccoli was cold. Very disappointed. Sorry, we wanted to like it especially since there are not a lot of non-chain options in the South County area."

"My wife and I ate here recently. My wife had the Dulaney Burger. I had the French Onion Burger. Both were delicious. Several months back we were on the search for a local non-chain restaurant/pub that was consistently good, with good service. We found that here. Also, we usually can get a seat w/o a wait."

"I wanted to support a local business while looking for lunch in the area and ended up at Dulany's Grille and Pub. Curious to test the "Best in Town" claim written on the menu next to their wings, I ordered 1lb, with fries and coleslaw. Each item was quite good, though I might not award the wings as the "best" I've had in STL. They were satisfyingly large, piping hot and still crispy from the fryer, which was excellent. My only subtraction is on the sauce, which is fairly butter-heavy and mild as far as buffalo sauces go. The fries were particularly good - crisp, textured and well seasoned. The creamy coleslaw was heaped generously in a side bowl, and was a perfect accompaniment to the buffalo wings. The dining room was very full and quite noisy, but I sat in the bar side and was promptly attended by the friendly wait staff. With the exception of a rather obnoxious bus boy, I quite enjoyed watching the Cardinals spring training on their many TVs in the bar area as I enjoyed my delicious lunch. I will certainly return to try their pizza the next time I am in the area!"

"Great tasting food and great service. One recommendation is to remove the used plates from the appetizer before serving the other entrées. Otherwise I recomeend this place. Pictured is Reuben, chile and turkey sandwich combo. For appetizerers we had hot wings and toasted manicotti."