Imo's Pizza

"Yesterday my family call in to place a order for pick up at 10:53pm via speaker phone ( as we had been in the emergency room all day just wanted a bit to take home) , while on hold someone answer the call and rudely yelled that they where close and slam the phone down. As you can imagine we where highly offended by the unprofessional treatment toward faithful consumer. My family was unaware of the closing hours due to misinformation on Siri of 12am. We had no objection to being inform the store was closed but to waited on hold just to be spoken to like we where depreciate was truly disheartening and no one should be treated this way. Money is more of value then the CONSUMER."

"So I got into town here and I decided to get something new and different named pizza, so I saw IMOS pizza and I ordered online and it was done before the time. I got the works pizza medium size and an order of the ravioli (which I was surprised it didnt have cheese in it just meat so i was like wasn't expecting that ) still all is good fantastic and definitely recommend them. Thank you so much"

"If you like customer service and authentic Imos food, do not visit this store.They left out a chef salad, and for a house salad it was lettuce and cheese only, no olives. They refused to bring missing items to me. P.S. THEY DID MAKE IT RIGHT AND BROUGHT ME THE MISSING SALAD AND OLIVES. -THANK YOU"

"No one greeted me when I entered this establishment. I ordered a whole chef salad; no salami, no ham, add olives, add turkey, add banana peppers on half of the salad and garlic cheese bread. The chef salad originally comes with salami, ham, roast beef, cheese and egg. The cashier, who I find out later is also the assistant manager, is who took my order. She asked questions to make sure she got my order right and informed me that there would be a 10 minute wait on my food. When the food is ready, I check my order to make sure it’s correct before I leave. I noticed there was no roast beef on my salad. I bring it to the cashier’s attention. She tells the cook who prepared the order. The cook comes to the counter to get a better understanding of what was wrong with the order. She puts her fingers in both my salad and the additional side toppings that were in a separate container. Anxiety and frustration instantly poured over me. Yet I remained calmed and requested that the salad be made over. The cook and the cashier takes the salad to the back. I could see the cashier putting on gloves to prepare my order again or at least I thought.. The cashier brings my food back to the counter. This time with extra cheese and a hefty load of roast beef. However, she never threw the original container of food away. She never even replaced the salad! Just added meat and more cheese to cover up the recognizable platter of salad. I asked if she could replace the side toppings as well. The cashier agreed and took that container to kitchen area. Even with that, she just added more olives which had some mayo on some of them and an extra egg which had hair on it. At that point, I no longer had the desire to dine there. My meal was being cross contaminated right before my eyes! I was so disappointed and upset that they would treat me that way. I asked for a manager and the cashier tells me that she’s the assistant manager. I requested a refund and was given a partial refund for the salad. There was another worker there whose shift had ended prior to placing my order. The worker kept telling me that if she was still on the clock, she would have made it for me. She also told me that the cook that prepared my order didn’t speak English and is Russian. The cashier/assistant manager is Asian but she could speak English fluently. I used to like this place before this. I don’t think I’ll be returning after this visit."