Eddie Bauer

"I used to love shopping at Eddie Bauer, but I feel their quality and return policies aren’t as good as they used to be. Regardless, this Old Orchard store is so big and full of everything we could use for our adventures, they have a large shoes department and the sales people seems to know their stuff."

"It showed "close at 6pm" on Sunday on google, but they put a note on the door saying its closing at 5pm because of inventory. glad I made it before it close (I drove 30mins just so I don't have to ship back and forth), it would be really disappointing if it was closed. Customer service was fine, but it seems the company operating system made it super inflexible. I went to make an exchange, expecting the store may not have what I want but can order for me for either shipping or pick up. They can't. And to exchange in store, I had to pay extra tax. I could have just ship it back and ordered online without driving that far. not going to buy Eddie Bauer again, too much hassle"

"High quality clothing that lasts a long time. They have great coats/jackets and hiking pants. Eddie Bauer has good sales and promotions. Staff at Old Orchard store are very friendly and helpful."

"I visited the store in search of a winter jacket. I noticed online the jacket I wanted was on clearance, so I brought it to the front and said "hey, I saw online this rang up on sale so I wanted to see what it rang up as here. Could you check for me?" The woman did and it rang up full price, not on sale. At this point she grabs another woman (I assume w more seniority) with shoulder length curly dark brown/gray hair to assist. They go back and forth verifying it's the right product, etc. Eventually the more senior woman tells me in an abrasive tone "no we won't do this" and I proceed to ask why, since it's the same product. "we only just got this jacket in, we cannot." I say "I'm confused because your website says it's on clearance so do you not do price matching in store from your own website?" She says that since my size is out of stock online that they won't honor the price. She continues to rudely tell me over and over " no no I will not do this" in a patronizing way, waving her arms around, acting as if I'm making ridiculous demands of them. Then she grabs the jacket and hangs it up on the rack behind her and walks away. There was no explanation of "well our policy is..." or "the reason it is sometimes like this is...". Honestly, just a kind explanation coupled with "do you still want to buy it today?" Or even just "sorry for the confusion" would have been enough. I was prepared to buy it full price even if it wasn't on sale, but after being met with hostility for asking a few simple questions, I've opted to not purchase and ended up going with the Norseland jacket from REI. As someone with outdoor industry management experience in customer service, I was appalled at how unnecessarily rude they were. This store could benefit from some training."

"Went to the Old Orchard store around 12 noon to return a pair of pants on Feb. 18th. Three employees were at or near the 2 registers: one checking out a customer and the other two employees standing there occasionally chatting. No acknowledgment when I stood at the register. When I finally said can you help me, the older gentleman said no, and continued to stand there. The young women ignored me. I stood there for 5 more minutes when the young woman finally helped me, and acted annoyed. No other customers were in the store but the other customer. No one ever said hello, good bye or can I help you. Poor service at this store."