CVS Pharmacy,

745 North Zaragoza Road, El Paso, TX 79907

"I understand sometimes things happened with shortages of medicines etc. however, when someone just simply doesn’t want to help, is when I start writing these types of reviews. I call twice to this pharmacy to check on my prescription…the first call I spoke to a tech over the phone and he mentioned the medication was not sent from the doctor (which I new was a lie because I was the doctors office when they submitted the prescription electronically), but then it turns out they (CVS)has two profiles under my name. I have addressed this issue multiple time and they seem to not understand and delete one of the profiles to avoid this headache. Anyways I had to call the doctor to confirm if they submitted my prescription which they confirmed it was sent the day of my appointment. So my second call to cvs was to let them know my prescription was submitted electronically, they realized it was in the second profile…after confirming they said they would have my prescription ready. I go pick up my prescription via the drive through to find out the prescription was not ready. Then the tech at the window said if I could go the following day because she “thought” they didn’t have this medicine. I asked if she can double check because she didn’t sounds to sure. She closes the window and guess what? Surprise we have medication…why would she lie and make someone come back the next day when they have the medicine available? Horrible service, I will be switching cvs since these individuals are rude and unprofessional!"

"Seriously, I dropped of my prescription at 12:00 pm and they said… it will be ready at 5pm. I came and there is the longest line ever. I wait 40 minutes in line to get to the register to be told that my meds are not ready yet!!!! I have to wait 45 more minutes!!!! They are still working on them??!? Good thing I was not dying!!! NEVER COMING HERE AGAIN!!!!"

"Horrible, they always take a long time to fill prescriptions. I dropped off prescription in the morning came back in the afternoon and meds weren't ready yet. In another occasion they ran out of medication and they waited until I came back to pick it up to tell me."

"I went there to get tested for Covid19 and was right on time but there was a long line already. waited while i was sick and did the test. they said i will get the results in 2 to 4 days on my minute clinic account the one they gave me. here it has been 9 days and i still have nothing. i call CVS they say it has nothing to do with them. they don't know anything or give any info about results. i insisted for a contact number to learn about mt results but the lady said she doesn't have the number and I had to insist more and gave me minute clinic's number but it's just recording nothing more. luckily i am not working and my husband can work from home so waiting home didn't hurt us financially but there are lots of people and even one day makes a huge difference for them. so what they did/didn't was a huge irresponsibility. And i don't know how many more days i have to wait to get my results which doesn't matter anymore."