Merlin Complete Auto Care

"My 80 year old mother recently had her car dropped off at your Bolingbrook, IL location for a new battery and an oil change. While it was there, she asked if they can look at the fluid levels and do a quick once over. Her bill came out to over $2,000!!!! This included almost $170 for an oil change, $300 for a battery and almost $90 to install it!!! Any other place will install a new battery for free!! And who does oil changes for $170??? Her itemized bill said they changed the spark plugs. The car has only 40,000 miles and the plugs that were in it were good for 100,000 miles. I know that because I changed them for her just last year. I believe this bill was extremely high and stuff was done that did not need to. I spoke with the location manager and all he said was "that is the price for doing work". I will never, ever go to a Merlins Auto Care again as I honestly feel she was taken advantage of!!!! I wish I can leave 0 stars but this review won't let me."

"Was basically scammed 3 months ago I paid 500 dollars for 2 new hid headlights and one of them has already burned out. I came and dropped off my truck to be looked at and was told that the old manager didn’t have my work under warranty and that I would have to pay an additional 600 dollars to fix. Definitely will never do business at this establishment ever again."

"Went in for AC but they checked on the rest of the car. It was a little nerve wrecking to see the report that was compiled on what was wrong with the car. Scary to see it all but Johnathan walked through it all and also prioritized each item. His staff was not only able to do it all but they did it all in one day. While they worked on the car, the owner, Tesh, gave me a ride home so I only had to take an Uber one way. All in all great experience from the moment I walked in the door until I drove off. This is the experience you hope to receive when visiting the shop. Great job everyone and THANK YOU!!!!"

"This was my third or fourth time going to this location, I believe it was my first time dealing with Jonathan upfront. He was very helpful. I really appreciate him. He went out of his way to keep me informed and up to speed on the repairs for my vehicle five stars for sure I will be back."

"Total different staff from a year ago. All organized with scheduling cars when they give you a time. Very friendly and took care of me with great customer service. Was in and out in less than 45 min with my synthetic oil change….Thank you Bolingbrook Merlins!!"