Culver’s 509 Illinois Route 59, Aurora, IL 60504

"I have been going to this location over 6+ years, It has been a staple when it comes to eating out, the best time is when you go right after work. The line might be long or it might be short. But it's a popular place. The only thing I would say is, I had a few instances where I had to wait over an hour in the drive thru because our order was given to another person. most of the time those who are running out the orders, they should've checked on us and see why we stayed in the line for so long instead of ignoring us when calling out. I am not one to storm into the establishment, so I wait in my car. But I don't know how to go about situations like this, when times like that happens. Other then that I enjoy going here."

"Ordered food online through the website. Was charged for meal. Went to pick up and there was no order. Manager was argumentative saying I need to pay for the order in order for them to make it when we were already paid for it online through the website. I’ve never been argued and treated so aggressively by a manager at a fast food restaurant ever like I just experienced here a half hour ago."

"(Update) After having been promised someone would call, "the next day" - nothing. Days later. Nothing. I re-calculated the final cost, and it is what the person on the phone said I should have paid - 23.82 - is this location skimming each transaction? Can someone please explain the discrepancy? Thank you. Not a trite response but an actual explanation regarding the receipt. (Original Post) I gave this a one star b/c I used coupons, which do not add up, and the person who called me told me I was wrong, had an attitude, and told me she said she is telling me what the computer says. We both agree my sub-total is the same as what my receipt says.. and then after going on and on I tell her what she says is the final price paid on her end is lower than what my receipt says on my end. Then she tells me she doesn't know how the computer (algorithm) creates the final price and that I need to talk to head quarters. I ask for the number and she says she doesn't have it off the top of her head and I should google it. I have been going to this location for years, with the coupons, and if they can't tell me why their end is lower than my receipt, I have a bad feeling I have been skimmed for years and years and years. Here is what my receipt says verbatim, if I am in the wrong, I will delete this post. 1 BOGO... 1 Deluxe 6.79 1 Deluxe 6.79 I French Fries... 6.09 I Value Basket 9.69 ... Sub Total 29.36 $1 off... Sales tax 2.25 Order Total 24.72 Visa 24.72 .... Can anyone (except the person I talked to who wasted my time) explain how the total is 24.72?"

"Love there Customer Service. The Gentleman that took our order was very Friendly and helpful."

"We are visiting our old Culvers on 59. This location is a bit more tired than Naperville, where we’ve been mostly going the last couple of years. The fountain drink area smells like someone vomited. We waited 21 minutes for our food & there are only 6 other tables occupied. We’ve never waited this long for Culvers. We won’t be back to this location. Not sure we’ll have time for the kids scoops. :-/"