Panera Bread,

1330 North Orchard Road, Aurora, IL 60506

"A few days ago I waited in line for someone to take my order and there was a girl staring at me gossiping with other coworkers and this went on for about five minutes until I had to go up to a young man and ask if I could order. He was very nice and helpful telling me my rewards he had glasses ! I want to give him recognition because he was cleaning and providing me nice service. However once I got my food it was pathetic I paid so much just to get less portions. I’ve worked in customer service and food so I tried to be understanding but this was just awful. do better training or discipline your staff on limiting their gossip because even customers can hear from a far. The staff gossiping we’re preparing my food and I think the nonsense happening led to my food to be not satisfying and not fairly proportioned. Overall I had a bad experience with the quality of the food and service."

"We visit Panera infrequently due to the increase in prices and decrease in portion. This visit on 12/12/23 was no exception. The food tasted good, but I cannot justify the price for the quantity or quality. I spent around $32 feeding two people a salad/sandwich combo with drinks. I took a star off because of the quantity of food, there were several tables dirty with trash and food on the table top and booth seats, and the price point is just too high. This restaurant will remain a once or twice a year visit."

"I've been coming here for over 18 years and I don't have a complaint. Everything from the pizzas, soup bowls, sandwiches, iced drinks, bagels, and breads... are all very delicious. It's very clean and customer service is friendly."

"I ordered you pick two. Wanted the chipotle chicken melt with avocado…no avocado. Settled for chicken salad..as seen in the picture this is hardly even a half of a serving. i paid $9 for a tablespoon of chicken salad. Needless to say RIP OFF!! Note the salad that came on my sandwich. Trying to cover up the lack of chicken salad by putting a heaping mound of lettuce on it. Also note the incorrect bread it was made with. Panera has become very disappointing. Will not be returning to this location."

"Great place to relax and drink a cup of coffee. Very comfortable and clean. Service is friendly and fast. The sandwiches are delicious and the salads are fresh. They bring your food to your table and that is awesome. Chocolate pastry is my favorite. My son loves the broccoli soup with chips!"