KFC

"Eat in store. Chicken not hot. The original chicken texture was flaky. Very dissatisfied Will never come here again."

"I went the 294 Randall Elgin Illinois store at 5:48pm January 13 2024. Upon ordering a 12-piece meal, Kayla (appeared to be the shift supervisor) informed me they were out of any white meat chicken, because she didn't want to make too much if they were slow and ran out. She asked if I would wait 15-minutes and she would prepare fresh chicken. I agreed and stood there waiting until 6:25 and then asked another server where was my order. She informed me the kitchen made the wrong chicken and when I became agitated, Kayla retuned from sitting in an office and told me it would be another 15-minutes! I told her I had been standing there like a dummy for 45-minutes (it was now 6:29pm) and demanded my money refunded. I watched cars being tuned away at the drive through the entire time. As she was ringing up my refund, I reminded her that a manager doesn't sit in a chair when things on the floor are messed up! She should be fired immediately for total incompetence. All the above may sound trivial - but try it for 45-minutes and not even eat, then see how you and your family feel. The place is a filthy dump and a good reason why so many KFC's are closing."

"We come to KFC about once a month. They have some new menu items, so I decided to give them a try. I got the original and spicy Mac and cheese chicken wraps. Flavors were pretty good for fast food, but the size was a little small. The chicken was moist and had the typical KFC seasonings. I got the meal so it came with a drink and fry. Might just go with the original sandwich next time."

"My go-to for that KFC fix. It is way better than the other elgin location. Anyways they are always friendly, the chicken is made properly, good portions. I like it and keep coming back."