Dunkin'

"whoever the girl and guy in this location working around 5pm today were literally incompetent. we asked for a wake up wrap, a small coffee with caramel and 1 cream. 2 small churro lattes with OAT milk because both people were lactose intolerant. to begin with the guy taking our order was just completely uninterested in taking our order. what confuses me is he repeated it back to us as we ordered, then we get to the window and they had handed me one coffee with caramel and 3 cream, and two MEDIUM churro lattes with whole milk??? and then never gave me the wake up wrap. it took them a total of 10 min to remake the drink with oat milk and to give me the wrap. and made me pay for the wrap cuz it was never on our receipt. genuinely confused as to why management hasn’t done anything about their employees considering all these reviews are trash."

"Do not go to this dunkin if you are in a rush or in general or if you plan on waiting in their drive through for 15-30 min worst service in the world I hope the manager is aware of this issue because if not they are a horrible manager. This dunkin should just rehire all new employees. I waited for 20 min in the drive through and gave up went inside to get my mobile order and nobody was working they was just standing there. One was on their their phone"

"This is the 2nd time we have gone to this Dunkin through their drive they and both times had horrible service, if any at all. The first time we waited in the drive they 25 minutes only to pull up to the speaker to order and they tell us their computer is down and they cant take anymore orders. Then today, we waited 35 minutes on the drive thru and when we pull up to the speaker to order they tell us they cant serve any food. So we order two coffees. When we pull up to the window (5 minutes later as the car in front of us was still waiting for their order) we waited more and then they told us it would be just another few minutes as they have to brew more coffee. We immediately said we wanted a refund, which they gave us in a gift card. We are not happy with that service and will never return to that dunkin donuts location-ever"

"Horrible service!! After waiting at the speaker for more than 5 minutes to order, I pulled up to the window only to be given attitude and eye rolls because they were “busy”. I was the only one in line. He could have said he’d be with me shortly or just acknowledge I was there instead of getting so annoyed that he had a customer. I ended up leaving without ordering anything."

"Unfortunately, I had a terrible experience at this DD location due to the drive-thru attendant’s disrespectful etiquette. Previously, the attendant rudely asked to go to the drive-thru intercom and state my name for my “order-ahead” beverage because it was too “confusing” to hand me the drink without that step (even though that is why I order ahead). Then today, the same attendant that worked the drive-thru (Dec, 13th at 6:54 a.m) rolled her eyes and said “this B****” as she handed me my drink, forgetting there is a clear divider open and present. I will no longer go to this DD or any for that matter and will take my business to Starbucks. At least I know I will be treated with great care."